I bought my 2 daughters iphones 8 plus phones for christmas. They were disconnected due to non payment. My ex wife went and got them 2 new phones on her sprint account. Now I’m stuck with these phones. What are my options
We are sorry to hear about the ordeal. Once a device is past the 14-day worry free guarantee period, the device is yours to keep. If your line was disconnected due to non-payment, we recommend contacting our Financial Services to make sure you can make payments, or payment arrangements as needed to keep your credit intact. You can look at options to sell these devices outside of Verizon to try to cover up part of the cost. When were these lines disconnected?
JavierMD_VZW
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Also, I believe that the devices are blacklisted so no other Verizon customer will be able to activate them until you pay for them. Once you settle up your bill, you will be able to sell them.
They were disconnected about 2 weeks o
On Mar 6, 2018 2:13 AM, "vzw_customer_support" <forums@verizonwireless.com>
DPSIMER777 wrote:They were disconnected about 2 weeks oOn Mar 6, 2018 2:13 AM, "vzw_customer_support" <forums@verizonwireless.com>
DPSIMER777 wrote:
Forum members here won't have access to the email that you attached.
Even though service was disconnected from the phones, you are still responsible to pay for the balance due in accordance with your agreement when you ordered them.
Exactly as Piscestg stated.
You are responsible for paying for the devices according to the agreement that you signed. Once paid off, you can sell them and recover any money that you can. You cannot return them past the 14 day return/exchange period.
i wouldn't sell them until AFTER you have paid them off. Whomever you sell them to will not be able to activate them and will come back to you angry.
DPSIMER777, I am so sorry to hear about the payment troubles that have come up. I will be happy to investigate all of your options for these devices. I sent you a private message so that we can assist further with your options for these two devices. Please feel free to respond back in our private message at your convenience.
BrettA_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
