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vtext not working

Hello - my place of work sends emails through a server and the server states that the message is delivered normally to 52.11.xx.xxx:xx as well as other address's, however i am not receiving anything. How do I get this resolved? This is imperative to my job function that I receive these texts.

Comments

Ann154

You might need to work with your work's IT group to trace the emails route through the system.

adeguzmanrivco

I work for the IT department and I got an answer from a Verizon rep, she told me that vtext will not work from an SMTP server and the only way I could get it resolved was to pay for their enterprise messaging.

hh93454

OK, that's interesting. They may want to update the FAQ at Vtext.com FAQs | Verizon Wireless to say the service does not work. I've been chasing this for a bit, and it DID work for many years. Here's a maillog entry showing the message successfully being delivered to vtext, but never to my phone (domain names and phone number changed)

Jan 7 15:26:11 mailscanner milter-greylist: w07LQ8ae010570: addr 74.208.193.xxx from <harold@xxxxxx.org> rcpt <8051234567@vtext.com>: autowhitelisted for another 168:00:00

Jan 7 15:26:11 mailscanner sendmail[10570]: w07LQ8ae010570: to=<8051234567@vtext.com>, delay=00:00:00, mailer=esmtp, pri=30834, stat=queued

Jan 7 15:26:15 mailscanner sendmail[10578]: w07LQ8ae010570: to=<8051234567@vtext.com>, delay=00:00:04, xdelay=00:00:02, mailer=esmtp, pri=120834, relay=smtpin01.vzw.a.cloudfilter.net. [52.201.44.47], dsn=2.0.0, stat=Sent (YISMeENEeRpLTYISNeCBfQ mail accepted for delivery)

Any chance this is going to start working again?

Thanks!

jav6

I just sent a test email from my Comcast email to my phonenumber@vtext.com and it was successful. My phone is a Droid Turbo 2 if that has any significance. What make/model phone isn't working for you?

hh93454

OK, got it figured out. Called Verizon, but their technical support did not seem to know anything about cloudfilter.net. I put a support ticket in at cloudfilter.net, and they VERY QUICKLY responded that there was a problem with my SPF record. The IP address of my mail relay had changed, and I had not changed the SPF record, so they were dropping the emails. I just added the new IP address to my SPF record, and stuff goes through! So, I suggest checking the SPF record as reported by mxtoolbox.com . Then send an email from the account that cannot get into vtext to an account on another domain (since emails within the same domain will not check the SPF record). Look at the mail headers to see the IP address that passed it to the receiving email server. If the IP address is not on the list of IP4 addresses in the SPF record (or some other method of qualifying, such as PTR), that is likely the issue.

So, this worked for me! Good luck!

Harold

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