My wife and I have had decent coverage in Florence, Colorado. A couple of days ago, the service just went poor out of nowhere. It's like that in the whole town. I drive to Colorado Springs and it's fine. I called Verizon and of course they won't tell us what's really going on. They sent me a video explaining that we are in one of the spots where there is poor coverage. It was just fine before! We never usually got full bars, but we at least had 4G and regular cell coverage. Now I only have one bar and no internet at all. What happened? I don't want some generic run around answer from Verizon. I want honesty from the company whom I have a contract with and give my money to every month.