I believe Verizon is committing fraud and overcharging
customers who use data. I had been paying data overages, and chalked it
up to having teens, until I looked at the detailed data. NOPE. We
were on Wi-Fi most all of that time, so all these months I have been foolishly
just paying it believing it had to be correct, and even increased our data,
paying more on top of the overage charge. I chatted with one guy on
customer service, he wouldn't help, asked for his supervisor, I told him I
would like the detail for the past year, not just 90 days I can get off the
website and he told me it isn't possible. I told him I know that legally they
have to keep records and I want it emailed, he said they can't email it.
I said I wanted it mailed, and he said there isn't anything to mail. I
told him I wasn't attacking him personally but I want to research this and I am
going to ask Verizon credit me back the overages I have been paying for when I
was on Wi-Fi and shouldn't have been. He told me that Wi-Fi isn't
always accurate and that I shouldn't expect a credit now or any time in the
future. He told me their records are 100% correct. That's funny, isn't
anything in life 100%? I asked to talk to his supervisor and he told me no
one else was there besides him to talk to me. I told him I would involve
my lawyer, place complaints with the BBB, and the attorney general’s office and
he says, " oh wow, let’s be professional" really?
professional? I told him I wasn't attacking him, and I wasn't swearing
and I was plenty professional. I will be leaving Verizon soon, and
I will be consulting my attorney and notifying all appropriate agencies
including the FTC if need be. I don't have Wi-Fi assist on and I
don't have the settings on my phone on that drain data. I am not looking for
anything free, I just want what I overpaid back, and that isn't too much to ask
for. It isn't right what they are doing, and I will make sure I tell
everyone I know about Verizon's data fraud and the horrible customer service
I've experienced.
