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I’m so disappointed.

I was hoping to upgrade 3 of my phones for Christmas. I’ve been with Verizon many years and my bill has always remained in good standing. I don’t order what I can’t pay for and I don’t try to get out of paying for the things or services I order. But this time, it seems, despite my long standing, always on Time relationship with Verizon, I not only have to pay the taxes up front (which is fine with me) but also now, a 30.00 activation fee for each phone. For three phones, I’m paying over 200 dollars up front. And I’m afraid that I’ll not be able to upgrade my phone and Im thinking of trying out other mobile companies....maybe AT&T. If the activation fees could be paid off on my bill, I wouldn’t feel so [removed] about it I guess but I pay nearly 400 dollars for my phones and tablets, until 2 months ago when many of my payments were finished. Now I’m ready to upgrade, and I cannot do it with so much due immediately. ive been reading that Verizon does not waive this fee for any reason and I just want to say, that’s a shame. Loyal customers with accounts in good standing should be given a pass on that fee or at least given the option to pay those fees with their monthly bill and not due immediately. It’s like you’re forcing your customers to find a new provider.

Very disappointed,

Belinda

Profanity removed as required by the Verizon Wireless Terms of Service.

Message edited by Verizon Moderator.

Comments

Ann154

The upgrade fee has required since April 2012 in some form and types of purchases. It required for all device purchases made with Verizon Wireless. The taxes based the full retail price is due at purchase. If this isn't in your budget now, perhaps it is time to rethink the purchase.

Verizon_Support

We value the many years you've been a customer and would love to help you get new devices. We certainly would not want you to cancel service due to fees that come along with upgrading. Cost is important and it is understandable that you want the best deal possible. Every carrier has fees that are required. The upgrade fee is billed to all customers who upgrade their devices. ATT has a $45.00 activation fee which is $15.00 more than what you'd pay (per phone) if you upgraded with us. In addition, we have to remain fair and consistent with our customers. For this reason, fees are not based on customer loyalty or payment history. As for the taxes, these are charges regulated by government and not Verizon Wireless. For certain purchases, taxes are due upfront and may not be included with your monthly bill. We appreciate your understanding in this matter. Which devices are you interested in?

SheritaH_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

BELLON20

I was looking at the google pixel 2 and looking to get two of them. My husband has decided he just won’t upgrade right now. I think we have never paid any activation fee before. It’s alaays been waived for ordering online. Anyway, he may just come off my contract and go elsewhere. I’d like to stay with Verizon If I can.

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