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Has anyone in the Atlanta, GA area been experiencing dropped calls and calls breaking in and out?

For several months now I have been experiencing problems with my wireless service. Calls are being dropped within seconds of connecting. When they are not being dropped, the person on the other line only hears every other word I say. I‘ve contacted Verizon about these issues several times over the past two or three months and visited their stores. They said there was a problem with my phone. I’m on my third replacement phone and I’m still experiencing the same issue. Verizon passed the problems off to Apple. I’ve contacted Apple several times and visited their store. Apple ran tests and said the problems are with Verizon’s wireless service. I don’t know what to do. I’ve asked Verizon if they could check on the towers in my area (zip code 30315). Verizon said there are no reported issues and my issues are isolated. What can I do outside of switching wireless carriers which is a very possible option at this point.

Comments

Verizon_Support

Kellyse, we understand the importance of ensuring you have reliable service at all times. When did you start experiencing difficulites with calls in the 30315 area? Are issues only with phone calls? When you leave the 30315 area, are you able to make and receive calls without any issues?

Thank You,

MichelleS_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

kellyse

This issue started around May 2017. I don’t have a problem making calls,

but the problem happens when calls connect. My service is horrible in and

around my home, but clear when I leave my neighborhood.

On Tue, Nov 28, 2017 at 2:20 PM vzw_customer_support <

Verizon_Support

Thank you for being a loyal customer and giving us the opportunity to help, kellyse. Many factors outside of Verizon’s control can contribute to indoor performance even in cases where you may have had service in the past.

We want to dig deeper into this matter with you.

Are you using WiFi calling when you are home?

http://vz.to/2fikfFZ

TamaraH_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

kellyse

I don’t know.

On Tue, Nov 28, 2017 at 3:15 PM vzw_customer_support <

kellyse

I’ve been on and off wi-fi calling at the instructions of many Verizon

techs. Some said to use it, so I did and the problem persisted. When I

didn’t use it, the problem persisted. I am most certain that the problem is

with the towers. This is absolutely frustrating because it is my ONLY phone

and I conduct business at home. I do not have a landline.

kellyse

My service issue has not been resolved.

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