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Why would my universally unlocked phone not be compatible with my plan???

I purchased a essential ph1. Went to activate it. They say it isn't compatible with my plan? Why? Just because I still have the old unlimited plan and they want to get rid of it? I have been a customer since before it was Verizon.... Pay bills on time.... And this is the way I'm treated?

Comments

Ann154

Why didn't you just use a previously activated SIM card to add the phone to the account?

Justlee987

It takes a different sim card.

Verizon says it's not compatible with my plan. Because I have a old unlimited plan

Ann154

Which plan do you have? You could also have the store activate the SIM card in a display phone that uses the same size SIM card.

Justlee987

I have the original unlimited plan. They want to get rid of it. You must have better customer service than we do. The people are usually rude and don't help with anything. I went to buy the sim and the guy acted like it was a huge hassle to sell it.

Ann154

It sounds like you are going to a third party premium retailer. A new SIM card is free at the corporate stores. If one store is rude or unwilling go to another store.

Ann154

And for the record, you can have a nano SIM card activated on the Nationwide Plan with the unlimited smartphone data feature. I had one on that plan for several years in a number of various phones without issues.

boringusername

Justlee987 wrote:
I have the original unlimited plan. They want to get rid of it. You must have better customer service than we do. The people are usually rude and don't help with anything. I went to buy the sim and the guy acted like it was a huge hassle to sell it.

Yes they are wanting you to give it up. So sorry but if you want this phone on it's network you'll have to give up the plan. Eventually they'll pull the trigger and just kick you off anyway.

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