Child Item

Site Totals

61396 Questions Answered 269 Categories

Unable to set up mobile hotspot

When I try to set up a mobile hotspot on my iPhone 5S, it prompts me to click on a link to mobile.vzw.com/hybridclient/mvm/hotspot. However, when I go to the link it gives me an error.

All of my family members are on the same unlimited plan that I use, and they can all set up mobile hotspots perfectly. I don’t know why this occurs or how to fix it.

Comments

Ann154

I would suggest having the account owner call customer service at 1-800-922-0204 from a landline or *611 from their phone and ask if they is any blocks on your line specifically a block related to the mobile hotspot feature.

Verizon_Support

Thanks for reaching out to us about this, Nuggot. We know hot-spot can be a pretty important feature. If you haven't had a chance to get in touch with customer service yet and still need help, please reply to the private message I just sent you. We'll take a look.

Eric_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Child Item