WiFi calling has stopped working since last update

MICKUZ1

Since the last update 2 weeks ago, WiFi calling has ceased to work on all my phones, Samsung S-7, Droid Turbo, Kyocera.

We have low to no signal at our house and up until the update 2 weeks ago we could put the phones in Airplane mode, turn the WiFi back on, and make WiFi calls. Now if you try to make a call without airplane mode on, it says Networks not Available and won't call. If you put it in airplane mode, and turn WiFi back on, it pops up a message that you are in airplane mode and can't make a call and gives you the option of cancelling the call or turning airplane mode off.

They are all:

1. HD calling enabled

2. WiFi calling enabled

3. Roaming is set to "Prefer WiFi"

They all worked fine until the last update.

Verizon_Support

I'm so sorry to hear you are having an issue at your home, Mickuz1. Let's look into this together. What was updated? Since all 3 devices are having this issue, have you powered down the home router and reset it? Can your devices use Wifi calling outside of the home, perhaps at a local coffee house or somewhere with free Wifi?

JoeL_VZW
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