Hello,
I am unfortunately at my wits end with this issue. I have called NO LESS than 5 times and spoken with 2 supervisors who have ASSURED me this would be resolved. As of 1/16 it's still ongoing.
At the end of November, I did an early upgrade of my iPhone 7 Plus to an iPhone X. I was instructed to return my device in the packaging Verizon sent me, which I did. I have a tracking number showing the phone as delivered and signed by someone at Verizon. However, this month I get a bill showing a charge of $4xx.xx for the phone. I was assured every time I called that a ticket was opened and that they would process the credit within 5 days. This was the 3rd of Jan. It's now the 16th. My bill is getting close to being due and I am absolutely NOT paying for a phone that Verizon has in their possession.
I know everybody half-hardheartedly threatens to terminate service when things go wrong, but I have been MORE than patient and understanding about the processes and have reached the threshold of my patience. I have been a good customer and have religiously paid Verizon the small fortune charged to me every month, but if this does not get resolved, I am sincerely considering paying off my phones, selling them and switching.
Please...could someone at Verizon look into this for me?
I really appreciate your time.
