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How do you GOUGE customers?

Estacey2011

I've paid on time for YEARS - my bill is 283.95 and I Pay it.. ON TIME.. Automatically!

Suddenly you want to DROP the $10 discount you 'offered' years ago if I went paperless and used Autopay!

If I don't GIVE you my DEBIT CARD info, or BANK ACCOUNT info... !!

I feel as if you are merely trying to get an additional $10 out of me. I reported this to Consumer Protection

As your phone clerks are about as [Removed] as the plan to try and FORCE an addition $10 out of me is!

inappropriate content removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

Comments

rcschnoor

Estacey2011 wrote:
I've paid on time for YEARS - my bill is 283.95 and I Pay it.. ON TIME.. Automatically!
Suddenly you want to DROP the $10 discount you 'offered' years ago if I went paperless and used Autopay!
If I don't GIVE you my DEBIT CARD info, or BANK ACCOUNT info... !!

I'd be interested in which discount this is? Verizon has not offered a $10 discount for "years" if you were signed up for paperless billing with autopay. I have been using paperless billing with autopay for "years" and have had no such discount.

Verizon started offering a NEW discount with their NEW unlimited data plan where you would receive a $5(single line) or $10(multiple lines) discount if you used paperless billing and autopay with a debit card or checking account info for payment. This has NOT been around for years and if you choose not to fulfill the requirements of the discount, you would not receive it.

naansalad

if you were paying with credit card it may be the reason to lose $10 discount.

just FYI discounts offered by vzw and can be changed and can be modified .

discounts are not part of your agreement.

Estacey2011

It's not MYSTERY - For YEARS... my bill has been reduced by $10 because I signed on PAPERLESS and AUTO PAY - Obviously you're ignorant of that 'deal' - And I have paid by CREDIT CARD since 2011 - and I pay HUGELY!. my Bills have been as high as $300 or more! Suddenly.. I get this card in the mail..

Don't lose your discount -

They want me to pay with a DEBIT card (which I will not do) and they want my BANK ACCOUNT.. which I will not do..

So, I'll merely go with a PAPER BILL - and continue to PAY as I always have.. meanwhile.. submitting a Consumer Complaint to Michigan AG... The METHOD by which I PAY is my CHOICE.. their 'Discounts' and programs and such.. theirs as well.. But I'm not going to CHANGE something that isn't BROKEN

Verizon isn't the ONLY carrier available... they keep forgetting that..

Estacey2011

WRONG!.. there is an implied contract when someone 'accepts' the services - the Contract is whatever is OFFERED - and there was no TIME LIMIT on the deal.. it clear.. said.. "GO PAPERLESS and use AUTO PAY" and we'll give you $10 off your bill... That's how the terms read.. that's what I accepted and complied with...

Then comes a card in the mail.. "Don't lose your Discount" - so... YOU are mistaken that Version doesn't offer Discounts my friend... SADLY mistaken too is your knowledge of TORT...

The TERMS of the CONTRACT were changed - without REASON.. What DIFFERENCE does it make HOW Verizon is paid.?

To be honest, I can imagine it's because of ALL the Deadbeats, like perhaps yourself, who have STIFFED them with a BILL.. so they want the ability to REACH IN AND GRAB their money via.. DEBIT or BANK.

I don't FIT the Category.... unlike.. perhaps you..

rcschnoor

Estacey2011 wrote:
Then comes a card in the mail.. "Don't lose your Discount" - so... YOU are mistaken that Version doesn't offer Discounts my friend... SADLY mistaken too is your knowledge of TORT...

You are mistaken if you think anyone in this thread has stated Verizon doesn't offer discounts.

Everyone who has replied to you in this thread has stated the exact opposite.

Estacey2011

Well, it was you 'specifically' that said.. "

But your 'Confusion' on the subject doesn't make you 'CORRECT'

I have been MAILED a card.. 'that clearly says.. "DON'T LOSE YOUR DISCOUNT"

A Discount I have enjoyed (including the service I have invested THOUSANDS in for YEARS) not quibbling over the mere $10.. when I've paid THOUSANDS.. - just the idea that they want DIRECT ACCESS to my BANK account via DEBIT card or BANK information.. Which I give to NOBODY!.. period! and the THREAT that I'll lose a Discount.. (that still appears on their UNLIMITED SALES PAGE) that I've had for SEVERAL YEARS..

The web page even answered my comment with a , "We're charged more by accepting Credit Cards"

BOO HOO HOO !

As for your comment about, "Nobody here".. Don't make a LIAR out of yourself .. it was YOU who said it!

Edward USA, Retired ( Served 20 years Active Army, I won't be GOUGED for $10)
And reserve the right to complain as well as notify ALL Veterans of how Verizon does business !

lewisr13

If it's so bad why not find a new carrier, I'm sure they will be way better.

harleyman22

He probably will along with many others. He's upset because Verizon sees $10 as more important than his business.

Estacey2011

Thank you for the recommendation, I'll use your comment in my reply to Verizon, I'm delighted to hear there are others like myself who feel I will find a 'better' provider elsewhere.. Thanks Lewisr13 ! you rock!

lewisr13

Sounds like the don't lose your discount message you got is because you signed up for the unlimited plan, you left that out of the original story or I missed it. The losing your discount refers to the $10 discount you can get IF you do auto pay through your bank account, not losing something you already had. you're losing an available discount.

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