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Number Not in Service message

Hi, at my work we use a VOIP system run through a system called Contivio (https://www.contivio.com/ ). The other day I discovered that if I dial my own number or my husband's number I get the following message "Welcome to Verizon Wireless, the number you have dialed has been changed, disconnected, or is no longer in service. Please check the number and dial again. 2 switch 4 182-5" Oddly enough, if I listen through the message twice, after the second time it repeats the message the line starts ringing again and the call comes through to my phone. (I just discovered this when trying to type up the exact error message)

Our account is active, I can get through to either phone from the other phone, from co-workers cell phones, and I can call out to other phones -including the numbers that route to my desk at work. I called in to customer support the day I found out, they had me complete the software upgrade on my phone in hopes that that was somehow the problem. After completing the upgrade I re-tested it this morning to still have the same issue.

I am not sure if this is an error on the side of VZW or Contivio, or if it is some weird setting I have to prevent spam calls. But I am about to graduate grad school and am job hunting for a job in my field so I really would like to be able to be contacted no matter how people are reaching out to me. Any assistance in the matter is appreciated. Thank you.

Comments

pacmusicman

Just to make sure that we understand what is happening.

When you use your VZW phone to call your VoIP work phone, you reach a VZW intercept saying that the work phone number has either been disconnected or is no longer in service...but...if you remain on the line (so to speak) to listen to the message a second time...the call will eventually ring through to the work phone?

Ann154

I got the impression it was when they called their cell phone numbers from their work phone via the voip service. It wasn't clear to me either so I decided to hold off on responding for a while to see if additional information was provided.

pnkrckpixikat

Reverse it. If I call my verizon phone number (or my husband's verizon phone) from my work phone it rings 2 or 3 times, goes to the "Number Disconnected" message. It will play THAT message twice, then start ringing again and THAT will ring through to my phone (or my husband's phone). If I call my phone from a non-VOIP line it goes through as normal. If I call my work phone line from my VZW phone it goes through as normal.

Ann154

Are you dialing all ten digits of the phone number?

pnkrckpixikat

Does it if I dial 9 of the 10 (leaving off the 1) or all 10

Verizon_Support

It's important you do not miss out on any important phones calls, pnkrckpixikat. We're here to assist with ensuring you can receive all calls to your cell phone. From the information you have provided, it sounds like there may be an issue with your work phone. Do you have this trouble when calling any other Verizon users? Do you have your work number or cell numbers forwarded?

DanielleR_VZW
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