Looks like issue has been around since at least 2014. Anyone know if best to switch to AT&T or T-Mobile? Thanks.
That's probably a question you should ask the people in your area who are not with Verizon ( to see which has the better service in your area) or maybe going to T-mobiles' or AT&T's website's to see what others in your area are saying about the service there.
Boo2boy, we would never want to lose you as a customer. I depend on my service to, especially for my commute. Can you provide a zip code of an area that this is happening at? Does this happen at a specific time? How is your service unusable (Voice, Text, or Data)?
Alberto_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I am on the BNSF train line going round trip from Naperville to Chicago. Signal is strong, just no connection. Can’t do anything. Speed test shows close to zero.
Maybe the train cars are Faraday cages.
Except for the fact that some people are able to stream videos and I never had problems on other lines/routes.
Boo2boy, train lines certainly can create a hiccup with service given the equipment used. However, we are glad to take a closer look. Which plan do you currently have? Are you able to place calls or send text when on this route?
Loren_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have the unlimited plan. Texts seem to workpiece but haven’t tried calls as I sit in the quiet car.
Sent from my iPad
Did you end up switching? I'm researching this question now, as I'm also on the BNSF route and have zero service (extremely frustrating.)
We always want you to have consistent service wherever you go. We are here to help. Have you always had this issue in this location? BrittanyC_VZW
I have had it for a couple of years now and its completely unusable between Naperville and Union Station during rush hour. It used to be slightly better than dialup, but now you can't even load Google search results 80% of the time. Would be helpful if someone has a suggestion for a carrier that works on this route.
Moefan, we always want you to be able to stay connected when on the go. All wireless providers are not able to guarantee services while on a train due to many factors that are outside of our control. There may have been changes with the train cars or things in the area that have changed that we would not know about. When you are off the train, how is your service? AliciaD_VZW
