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Dropped Calls

For the past few weeks, my phone has been dropping calls in the same place almost every night. I've been commuting the same path for 2+ years and only in the last month or so have i experienced a problem. My phone works normally everywhere except for about 1/4-1/2 mile stretch. How can I get this area reviewed / corrected back to the previous level of service?

Brooke Rd, Radnor, PA

40°01'34.5"N 75°23'46.9"W

40.026236, -75.396358

Comments

Verizon_Support

mcgettge, I appreciate the coordinates and making us aware of this recent issue with dropped calls in this stretch of road. At times, our network will periodically change and can cause some issues such as this. I know dropped calls is the last thing you want and I'll be glad to see how we can help correct this service issue going forward.

Just to confirm, what make and model phone do you have? I regret to say I couldn't pull up the coordinates provided. I can see Radnor, PA has multiple zip codes, can you please confirm the zip code this stretch of road is located in? Thank you and I look forward to hearing from you soon.

AlanS_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

mcgettge

Not sure of the zip code, looks like the border of 19085 & 19087. it's an area that I drive through daily. I'm using an iPhone 6. The location is Brooke Rd between Ravenscliff Rd & Darby Paoli Rd.

Verizon_Support

Thank you very much for that information. We understand that experiencing dropped calls while driving in these locations can be extremely inconvenient. We've reviewed the network in the area that you've provided to us, and we were not able to find any network issues being reported.

We would recommend for you to perform a network settings reset on your device when you're in any of these locations, so you can make sure that your device is fully in sync with network, and that you don't experience any dropped calls. We've attached a link that will guide you through this process. https://www.verizonwireless.com/support/knowledge-base-207110/

Geovann_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

mcgettge

To start, I've reported a network issue, so there is at least one. The dropped calls happen in one, and only one location. Has anyone from VZW placed a call and actually driven through the area?

The link doesn't work, "An unexpected error has occurred", but I did find through a Google search. I'd rather not delete all of my wifi networks and saved information as part of a guessing game. Also need to understand if this actually needs to be done in the area where the issue is occurring as there is not a safe place to stop a vehicle to perform these steps.

mcgettge

Reset network settings as requested, call still dropped last night.

What's the next step? vzw_customer_support

mcgettge

Still waiting on a response here, it's been over a week. I completed the requested steps and still experiencing the dropped calls. Has anyone from VZW investigated?

vzw_customer_support

KATHRYN3775

Wow, excellent customer service. I'm sorry you're dealing with it. Any resolution? I'm having same issue but in and around my home

mcgettge

No response. We have decided to move to a different carrier that provides

better wireless and customer service.

On Wed, Oct 24, 2018 at 2:25 PM KATHRYN3775 <forums@verizonwireless.com>

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