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No LTE after update on Nexus 6p

Hi,

After an Oreo update in September my Nexus 6p has no LTE only 3G, I tried provisioning using *#*#4636#*#* and noticed that while setting for LTE it stays on that setting for 5 seconds then changes over to EVDO/3G as default.

I've gone in the Verizon store and changed sim cards and no change. This is consistent with everywhere I go, in state and out of state.

Comments

bearone21

have your speeds slowed down??

likebutta

Yes they have significantly, also the APN settings seem to wrong. Can you provision the settings remotely to see if that fixes the problem

boringusername

likebutta wrote:
Yes they have significantly, also the APN settings seem to wrong. Can you provision the settings remotely to see if that fixes the problem

Who are you asking? This isn't customer service, Just change them on the device. And you don't provision the way you posted.

likebutta

I understand this is the community forums, I'm asking if there is a solution for the Nexus 6p to regain LTE signal instead of defaulting to 3G.

Thanks for the help

boringusername

change the preferred network type to Global or LTE/GSM/UTMS

Verizon_Support

This is certainly an interesting issue, Likebutta, but we're here to help. Have you tried any other troubleshooting steps, such as a Network Settings Reset?

MatthewI_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

likebutta

Yes, I have tried resetting network settings but it didn't work. Can you provision the network settings remotely as well as the APN settings?

Verizon_Support

We love to help where we can. You can update your APN Settings, if you like. This is something that you can do on the Settings on your device. We recomend contacting the manufacturer for specific steps on this, as every device is different.

ElizabethC_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

likebutta

Hi ElizabethC,

I don't know what you did to my phone but this morning I had LTE signal for the first time in months. Thank you !!

Also could you tell me what you did to fix the problem.

Thanks again for your help.

ryanm_vzw

I'm glad to hear that your issues since to be fixed, likebutta. Since we don't have access to your account, nothing was reset on our end. However, if you wish to get help with resetting the APN settings as was discussed, here is Google's support page: Nexus 6P warranty - Google Store Help If you have any other questions, please let us know.

Ryan_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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