LG not sending Texts.

JROBB29

My husband has an LG K8V and I have an LG 20V on the same Verizon account.  My LG was updated on 9-21-18.  As of 2 days ago, I can send him texts, but he is unable to respond or send me texts.  It is just to my phone number -- he can send to everyone else.  When he tries to send a text to me, it wants him to set up a group text.  Please let me know how to correct this problem.  Thanks.

Verizon_Support

Thank you for bringing this issue to our attention, JR0BB29. We're happy to help you correct this issue here, do you know what type of messaging application that he's using to message you? Also, what have you tried so far to correct this issue?

 

CecileC_VZW

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