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Recent signal deterioration in Palo Alto, CA

In the last two weeks, I have experienced a significant drop in signal strength at my home. On the second floor, I previously saw signal strength of 4 bars. Now it is only one and sometim s two bars. I can no longer place calls, and when I receive calls, they are dropped in the first fifteen seconds.

There has has been no significant construction in the area. I am using an IPhone 7s with a recent version of IOS. I have not made any changes to my phone or my service plan any time recently.

Comments

Verizon_Support

Degb, what signal sttrength are you getting? Did you take a speed test at www.speedtest.net yet? If not, pleaes do so and send a screenshot our way so that we can see what we're working with!

StephannieP_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

kjstein11

She is right. I am visiting Palo Alto and the 4G reception is horrible. <5mbs. One of the other carriers is probably blocking you.

[Deleted User]

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Verizon_Support

We appreciate the information. Are you still at this location and experiencing the same issue? When did you notice the problem? - ChristianP_VZW

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