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Slow 4gLTE speeds in Pearland Texas

Switched entire family over from AT&T about 10 days ago thinking we would get better 4gLTE (GoUnlimited) coverage and speeds but it is arguably worse than AT&T in Pearland, Tx (77584). I haven't been able to get any DL speeds over a 200KBs within a couple of miles around my house (2526 Lansing Circle Pearland, Tx 77584). I recorded several results using Speedcheck Pro but lost them trying to sync them to their site. I will run them again but here is one I did recently...

https://www.speedcheck.org/result/212885857

Comments

melissap_vzw

Hello MLDEWEY, welcome to the Verizon family. I apologize your experience with us is not off to the best start with your coverage. I am here to help! We do not have any reported alerts in your area at this time. Let's jump into your account to get a better idea of what is happening with your services. I have sent you a Private Message to keep your account information protected.

Melissa_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

mldewey

Where would I find the private message?

Mike

tikibar1

mldewey wrote:
Where would I find the private message?
Mike

mldewey

What information do you need from me?

jeneller_vzw

mldewey,

We want to get to the bottom of this issue. We sent you a private message. Please sign into your community account and check you Inbox. You should have a message from us with additional instructions. Please respond to that message and we can further assist.

JenelleR_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

mldewey

JenneleR,

I am in my Inbox (commenting from my Inbox) and I don't see anything other than our current conversation.

Mike

Ann154

mldewey wrote:
JenneleR,
I am in my Inbox (commenting from my Inbox) and I don't see anything other than our current conversation.
Mike

If they sent you a Direct Message, it should be in the Community Inbox.

albertor_vzw

I apologize for any confusion with the Private Message. We are here and want to provide support. To clarify, outside of the location provided you are not experiencing slow speeds? I want to set the right expectation with the Go Unlimited Plan; your services are deprioritized with any network congestion. This means that your speeds will be slower during congestion times. You can view details on this plan here: https://www.verizonwireless.com/support/go-unlimited-faqs/. Are other services being impacted (calls or text)?

AlbertoR_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

melissap_vzw

MLDEWEY, Thank you for following up with us regarding your concerns. I have sent you another Private Message with instructions so we can get to a resolution as quickly as possible.

Melissa_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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