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Calls go straight to voicemail with no 'missed call' notification!

HAMILTUCKY25

I've been noticing, intermittently, that sometimes incoming calls will go straight to voicemail. And sometimes, I don't get a vm notification for a while (anywhere from 20 minutes to a day). Today, I missed a phone interview because of this. Also, my phone still doesn't show a 'missed call,' though it did tell me that I had a vm. This is getting frustrating. Please advise. I really don't want to change carriers, but my tolerance for this is growing thin. Thank you.

Comments

HAMILTUCKY25

Fyi - I have a Revere flip phone. And no - I do NOT want to be strong-armed into a smart phone.

rcschnoor

I can't say why you are not getting a VM notification for some time, BUT if for whatever reason you phone does not have service at the same time you are receiving a call, the call would go directly to VM. Additionally, if the call goes directly to VM for the reason you didn't have service at that moment, your phone would ALSO not show as having had a missed call. A missed call notification is only activated when your phone actually rings and you do not answer. If your phone is turned off or doesn't have service when a call is received, you will not get a missed call notification.

Verizon_Support

I know how important it is to stay connected, HAMILTUCKY25. I'm so sorry you're intermittently missing calls and messages. We definitely don't want you to consider leaving us.

How long have you had this phone? Has any troubleshooting been done? You mentioned not wanting to get a Smartphone, which I totally understand. However, have you considered a 4G Basic Phone? This can help tremendously.

You can view Basic phone options here: https://www.verizonwireless.com/basic-phones/

Vanessa_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

HAMILTUCKY25

Vanessa,

Pardon my just not being able to respond. Anyway, I've had the phone for ~ 8 years (it's tough as nails) - maybe longer. I don't know. But this issue HAS to stop or I will absolutely change carriers.

Troubleshooting wise, no, this is my first time at contacting anyone. I've only recently become aware of this problem's prevalence and am trying to nip it in the bud now. Also - why would I need to change my phone at all? Why can I not keep my current phone? I do not want to change it. I just want to know why part of my own apartment (!!!) seems to sometimes be a dead zone. This is not good and I don't like it.

Thank you. I look forward to your response.

-Tom

Verizon_Support

Having a working device is a must for me too Hamiltucky25. Are other users experiencing this problem at this location? Does service improve when you step outdoors? Please note that service is not guaranteed indoors due to a variety of factors that includes building materials, congestion, line of sight of a tower, and foliage.

Alberto_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Ann154

HAMILTUCKY25 wrote:
Vanessa,
Pardon my just not being able to respond. Anyway, I've had the phone for ~ 8 years (it's tough as nails) - maybe longer. I don't know. But this issue HAS to stop or I will absolutely change carriers.
Troubleshooting wise, no, this is my first time at contacting anyone. I've only recently become aware of this problem's prevalence and am trying to nip it in the bud now. Also - why would I need to change my phone at all? Why can I not keep my current phone? I do not want to change it. I just want to know why part of my own apartment (!!!) seems to sometimes be a dead zone. This is not good and I don't like it.
Thank you. I look forward to your response.
-Tom

You will have to change it some time in the next few years. As Verizon Wireless is planning to shutdown the CDMA network soon, anyone with a CDMA phone will need to get a new VoLTE 4G phone. You could start looking at the available basic phones that way you can have time to choose from selection.

HAMILTUCKY25

What is the CDMA network? Or a VoLTE 4G phone, for that matter? Whatever the case, I'd stay basic. But I do prefer a flip phone - and one where I can just swap-out the batter when/if it runs out. I don't care to have something constantly on. I don't care for bells/whistles. I don't care to have the internet in my pocket.

HAMILTUCKY25

I don't think that this is the correct answer. Inside of my apartment, it'll work just fine five feet away from the dining table. But the dining table - where I do much of my work - is a 50/50 working zone. Not good. And I don't know who else has this problem - I live alone. It's made me resort to jacking up the ring tone volume and setting it away from where I do much of my work - a real nuisance. Any other thoughts?

Ann154

HAMILTUCKY25 wrote:
What is the CDMA network? Or a VoLTE 4G phone, for that matter? Whatever the case, I'd stay basic. But I do prefer a flip phone - and one where I can just swap-out the batter when/if it runs out. I don't care to have something constantly on. I don't care for bells/whistles. I don't care to have the internet in my pocket.

Those are the type of cellular network. Try a web search to learn more about them. The VZW rep earlier posted a link to the current basic phones and some of them are flip phones.

Verizon_Support

It's important to us that you don't miss any more calls or voicemails. My colleague was correct. Service is not guaranteed indoors, even if it works in one room but not in another. Does it make a difference if you step outside? Does this happen everywhere or just at home? Do you have any problem making calls?

Joseph_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

Hamiltucky25, I regret to hear that you missed a phone interview as that's the last call I myself would ever want to miss. Let's move forward and see how we can help address and resolve this service concern for you. We now offer 4G basic phones as stated earlier which will be the future of how we service our basic phone customers. I would say it's vital you upgrade to a new 4G basic phone sometime soon so you're able to get the best possible service going forward.

To start, what is the exact make and model phone you're using? What zip code do you live in so I can take a closer look at the coverage area?

AlanS_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

HAMILTUCKY25

My phone is an LG Revere. My zip code is 43081. Kinda suburb-ish. And I'm not 100% opposed to getting a new, dumb (ie. not 'smart') phone (though I hate paying for a phone that should work perfectly well since, electronically, there's nothing wrong with it). And what was meant by your colleague Joseph when he said that service isn't guaranteed indoors? Is the only way to guarantee indoor service is getting a landline? Because why have something that's not guaranteed indoors (where 95% of calls are made/received)? I'm confused by that statement. Also, I don't know if it 'changes' by going indoors to outdoors because I don't notice a missed call until after the fact.

If you can answer some of these questions, I'd greatly appreciate it.

Regards,

Tom

HAMILTUCKY25

Also, I have no issues with making calls or sending texts. And I think it just happens at home, but I'm not sure. Thanks!

HAMILTUCKY25

So were you going to respond? Thank you.

vzturd

"Please note that service is not guaranteed indoors"

Wanted: Cell phone Service provider who can guarantee service indoors.

Verizon_Support

We do want to set the expectation that no wireless carrier can guarantee service indoors. Numerous factors outside of carrier controls can contribute to service issues.

Interference
Foliage
Construction
Population changes
Cell site changes (e.g., tower relocation, antenna alignment, power adjustment, etc.)

Do you have Wi-Fi at this location? AlbertoR_VZW

aebutler45

I have had this issue for the past week and I’ve tried all the troubleshooting with no luck. I recently got a new phone and hoped that would help, but I still have the same problem. Any incoming calls will ring once and go straight to voicemail with no missed calls. Then the caller gets a message that my voicemail box hasn’t been set up, but it has. Any suggestions?

Verizon_Support

aebutler45, we understand voicemail is important to have access to. To clarify, this issue happened with your old phone? What type of phone did you recently activate? Have you attempted to setup your voicemail box by dialing *86 from your phone? *Joshua

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