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No service in my school

mpic2020

Hi, I go to high school in CA, and am having trouble with service on campus.

When I'm on campus, my texts don't go through, snapchat or any other apps including safari don't load, etc. I can only call. It says I have Verizon LTE 3 bars but literally nothing loads. As soon as I leave campus, my service works really well again.

It's been happening to both me and my friend who also has Verizon, but some of my other friends with Verizon have perfect service! We've both been experiencing this for like a year. Why is this??

Thank you for your help!

Comments

Verizon_Support

Being able to still communicate while you are at school is important Mpic2020. I will love to help. The speeds on your device compared to another can vary depending on what plan you have. What pricing plan are you on now? How slow are you speeds? www.speedtest.net What is the make/model of your device?

Amber_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

mpic2020

Hi, thank you for your response! Just now tried to do the speed test and it's been halfway loaded for about 5 mins... (I'm at my school right now where the service doesn't really work.) I also have the iphone 7 plus. Thank you,

Mpic2020

mpic2020

Ok just got the speed test to load, after like 15 min.

Mine results are:

-Download Mbps: 0.64

-Upload Mbps 0.02

(and I'm at school, which is where my service typically never works).

Don't know what this means though. But Thank you,

mpic2020

Verizon_Support

mpic2020, thank you for running the speed test. Let's continue to look into this issue. What is the ZIP Code of your school? What make and model of device do you have? Are you on the latest software version?

YeseniaV_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

mpic2020

Thank you again for the response,

Btw just did another speed test AT HOME while my service was working, my results were 3.96 for download and 5.86 for upload. Also to answer your questions,

My school is in 95819.

I use an iPhone 7 plus.

This issue has been persisting since long before I updated my phone and still continues to exist even after I updated my phone to the newest IOS.

Thank you,

MPIC2020

Drew1

This has been an issue for years and Verizon has not addressed and promised a new tower coming for 3 years now.

[Deleted User]

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