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Update Issues for SM-t537v

miloslovescoffee

Hi there, I have a couple of the same Samsung - Verizon tablets that need to be updated to Android 5 from 4.4

It worked before but about two weeks ago it stopped working and gives me this error message.

"Software update is temporarily unavailable. Try again Later."

I reached out to Samsung support but they say that this update comes from Verizon.

I bought these in the USA and have a few more that need updating. I tried via Smart Switch but it Crashes at 0% (it detects there is an update available)

Please let me know what other steps I can take!

Milos

Comments

Verizon_Support

We want this software update issue resolved ASAP. Did this same message/issue happen with both tablets? What current software (build number) do they have? Were you doing this while using Mobile data or Wi-Fi?

https://www.verizonwireless.com/support/knowledge-base-174827/

Sean_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

miloslovescoffee

Thanks for looking into it Sean, Same message happens with the tablets. Like I mentioned it worked fine until two weeks ago approximately.

I was using Wi-fi for all of them, and it worked fine before.

Build number is KTU84P.T537VVRU2ANK1

Let me know if you need more info!

bearone21

what do you mean worked fine "before"....before what, the update?

miloslovescoffee

I have a few of these and the update worked fine before on other tablets, I just took my time to update the few I have and now the update itself stopped working. Sorry for the confusion! I was just hoping to clarify that it's a new error that recently started happening!

Verizon_Support

miloslovescoffee,

Making sure you can get the most from your tablets is a big deal. We certainly wouldn't want you unable to get the latest and greatest software. That's a big deal. What Samsung tablets are these? Are you able to try updating these over the Verizon network instead of over wi-fi?

Andrew_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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