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Why did the clip tray stop working on LG V30 after last update?

Since last Verizon update the clip tray will NOT OPEN on LG V30, it does NOTHING! Why fix what's not broken and break it? I've read this has happened to the LG phone from Verizon online through Reddit and other places. Why? Fix the problem or give credits to people who have been affected by it.

Comments

Verizon_Support

Ldawson, we're sorry to hear the software update is causing you clip tray problems; we're here to help. Tell us if you're using the pre-installed keyboard or a downloaded keyboard?

Trinette_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

perezvic213

am useing a downloaded keyboard but it worked before with it ...after a update.. it started haveing this issue

Verizon_Support

Since you are having issues with a third party keyboard, you would need to reachout to the developers of the keyboard for assistance.

FranciscoP_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

perezvic213

This has nothing to do with the keyboard.. It's something with the software

update.. My wife has the same phone with stock keyboard and also can't use

the clip tray

On Sat, Sep 22, 2018, 11:26 PM vzw_customer_support <

BigGallemore

Same issue here, I have original keyboard as well. That's a pretty useful tool to get rid of for no apparent reason!

accrobrandon

[removed] same issue just started... my phone some how did a forced updated, reset, and boom no clip tray which i use big time for social media posting and promo... whats going on verizon... or is it LG? either or u all need to fix. thx

Content modified as required by Verizon Wireless Terms of Service

Verizon_Support

Hello, accrobrandon. Occasionally when a software update is released by the device manufacturer, it has some errors that can affect features and applications on the device. It would appear as though that is what happened here. Typically this leads to subsequential software updates by either the device manufacturer, or the manufacturer of the third-party app.

KourtnieG_VZW

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accrobrandon

and so does this post…or info go anywhere? or do we need to submit issues directly to LG for updates and correction, because this is annoying [removed] and can hopefully be corrected sooner than later.

thanks

Content modified as required by Verizon Wireless Terms of Service

Verizon_Support

We totally understand the importance of the clip tray with your phone, accrobrandon. It helps when you reach out to us in order for us to get the resolution needed.

I have sent a Direct Message in order to gather more details.

Tamara_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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