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Calls from specific numbers go to voicemail

I have two phone numbers which, when calling me, get directed straight to voicemail, WITHOUT any notification or message being recorded in voicemail. While I have a blocked call list, neither of these numbers is on the list. Nor do I have do not disturb enabled. My phone is an Iphone 6 running IOS 10.1.1.

Suggestions?

Comments

Verizon_Support

Keeping you connected is always our goal BRICAR5, and voicemail that works properly is a key part of that. Don't worry, we will make sure that you don't miss any calls. I have sent you a Private Message to continue.

Rosanne_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

EK43V3R

Thank you

bearone21

have you previously blocked these numbers?

BRICAR5

Never

bearone21

were you available at the logged time of the call.

you're told the time/date of the call when you listen to vm's.

BRICAR5

Yes, I have been sitting next to phone when people tried to call me multiple times from these numbers and the calls went directly to VM and the phone did not ring or vibrate.

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