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Avoid bad wifi connections not working?

I have an LG G6 running Oreo 8.0.0. I'm trying to get it to stop switching from wifi to the mobile network, but the "Avoid bad Wi-Fi connections" switch doesn't seem to be working. Whether I turn it on or off, the phone keeps switching back to the mobile network, apparently when the wifi signal gets a little weak. If I'm not paying attention when it switches, I can really eat up a lot of mobile data. Any ideas on how to force it to stay connected to the wifi?

Comments

pacmusicman

My Samsung Galaxy S7 Edge has the ability to disable 4G/LTE. This forces everything over to WiFi.

On the S7, I swipe down twice and deactivate the item labeled "Mobile Data". This switches off 4G/LTE. By only activating 4G on an as needed basis, most of my 1Gig/month allotment is untouched.

bearone21

are you moving or stationary?? what's the difference between good/bad wi-fi??

TONY_W

I would rather not have to resort to turning mobile data on/off like that. I would rather have the network switching setting work like it's supposed to.

I'm not even sure why the phone is disconnecting from wifi. This is when I'm home and the signal is almost always fine. Other devices don't have this problem. It could be a problem with my phone's wifi, but that doesn't explain why the "Avoid bad Wi-Fi connections" setting isn't working. When that setting is turned off, the phone is not supposed to switch to the mobile network even if the wifi signal is bad, right? I mean, that's kind of the whole point of that setting.

pacmusicman

The S7 Edge doesn't appear to have the bad Wifi feature, so, I have seen it in action. If the phone is the only device that can't hold a reliable connection to the Wifi unit, and, the signal is strong, some options would be to delete and re-add the Wifi to the phone, reset the Wifi unit and/or do a factory default of the phone.

Turning 4G/LTE off & on may be a pain, but, it does the trick. As a test, consider trying it for one hour or even one night to see how the phone reacts.

pacmusicman

The only times I can recall my old SGS4 and my S7E dropping a strong Wifi signal was when I had the screen brightness cranked up high and the phones heated up. The internal heat caused the phones to drop & either switch Wifi spots or drop & reconnect.

TONY_W

Oh, I know turning off mobile data works. When I do that I can sometimes see the phone disconnecting from the wifi and then reconnecting. The reconnect usually happens almost immediately. But when mobile data is turned on, the phone seems to be immediately connecting to the mobile network when the wifi connection drops, instead of trying to reconnect to wifi. I thought this was what the "Avoid bad Wi-Fi connection" setting was supposed to prevent, but it's not working.

Verizon_Support

Thanks for reaching out to us with your concerns, TONY_W. We want to make sure you get the help you need to be able to enjoy your device as much as possible.

The first thing you need to do in this case is to check the Wi-Fi sleep policy setting of the phone and make sure that the Wi-Fi stays on even when the screen is off.

Swipe down from the top of the screen
Tap and hold on the Wi-Fi icon
Tap the Menu icon
Tap Advanced Wi-Fi
Tap Keep Wi-Fi on when screen is off
Tap your desired sleep policy

If the issue persists, we need to look into other options. Please let me know if this information is helpful.

CLIPAR88

Go to the verizon security app which verizon installed for you. disconnect the WiFi security. we have verizon phones on an att router, and first my wife's motor and today my S5 would not remain connected. This fixed it immediately. McAfee security has this reputation

TONY_W

I turned off WiFi Security in that app as you suggested a few days ago, and so far my problem seems to have been solved. I'm still keeping a close eye on it, but it sure looks like this was the solution. Thanks!

If someone from Verizon Customer Support is still reading this...Please make note of this potential problem with your Security & Privacy app.

Verizon_Support

We are happy to hear that this was resolved and we will certainly submit feedback on this situation.

LauraL_VZW
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