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Visual voice mail stopped working on Android 8.1.0

Since the upgrade to Android 8.1.0 on a Moto G5Plus, Visual Voice Mail gives an error 'This app is not supported on this device'.

It was supported on Android 7. What happened? When is Verizon going to have a replacement?
Verizon had to have known that Android 8 was on the way; why were they not prepared with an update or replacement app?

Comments

KAO2018

I did an upgrade on same device today and I am having the same problem. When I try to retrieve voice via *86 I get a fast busy signal. I have voicemail and I cannot access it. Would really appreciate a solution.

michelleh_vzw

KAO2018, I'm so sorry to hear that you are having trouble with using voicemail on your device! If you go to the play store and search for the voicemail app, are there any updates available?

Thanks,

MichelleH_VZW

MSPWSNC

The Play Store does not even have a Verizon Wireless voicemail app any

longer. It has been removed from the Play Store. Obviously Verizon is no

longer supporting this feature.

On Wed, Nov 28, 2018 at 7:13 PM michelleh_vzw <forums@verizonwireless.com>

MINS

There is no Visual Voicemail app for Verizon in Play Store? What do we do now? It stopped working after the 8.1.0 update.

MINS

I just talked to a Verizon phone agent who was looking into this and said that for some reason, Visual Voicemail was set for "auto delete" after the OS upgrade. She thought that was strange and was looking into it, then we got cut off. Here's hoping they'll have a fix very soon... [I have Moto G5 Plus.]

bearone21

developer issue, not a verizon problem.

Ann154

Have you checked to see if the voicemail was incorporated into the phone dialer application like it is for the Pixel phones?

jenniferl_vzw

Mins,

I know how important it is to make sure you are getting able to use your Visual Voicemail feature. The software update is suppose to improve the phone not take away. So let's get down to it. Here is a link that will show you how to turn on the Visual Voicemail. Turn Basic Visual Voicemail On / Off - Android (Oreo OS) | Verizon Wireless Please let us know if this resolved the issue. I look forward to hearing from you.

JenniferL_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

bretta_vzw

I am very sorry to hear about the unexpected troubles that have come about with no longer being able to use Visual Voicemail on your G5 Plus device, philmitchell. I definitely want to do everything that I can to assist you with this further. Sadly, it is true that Visual Voicemail on Android devices is not offered on prepaid accounts. However, I am glad to hear that it did work for you as long as it did. I would suggest researching any kind of third-party applications that may be compatible with your device to provide it the ability to use Visual Voicemail or a feature that is similar to it. You can click on the link below to view the details on the Visual Voicemail Plus app that may be a working alternative for you. Although we cannot guarantee how unlocked devices will work with our features like Visual Voicemail, you also can migrate your phone number to a postpaid account which does come with Visual Voicemail access. Would you be interested in starting a postpaid account?

Visual Voicemail Plus - Apps on Google Play

BrettA_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

PETBEL80

I have a postpaid account and I have exactly the same problem.

Ann154

PETBEL80 wrote:
I have a postpaid account and I have exactly the same problem.

Did you read through the entire discussion and try the suggestions posted earlier?

chetonj_vzw

PETBEL80, We definitely want to make sure your Visual Voicemail feature is working properly. I'm sorry to see you've been having some issues, but not to worry we will get to the bottom of this for you. Can you tell me when you noticed it stopped working? Have you tried disabling the application and reinstalling it to see if it works properly? Also, tell me what happens when you try dialing *86 to access voicemail?

ChetonJ_VZW

Please follow us on Twitter @vzwsupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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