There is a growing dead spot/area in 30004 from Freemanville Rd on Dinsmore Rd to Thompson Rd ending at Francis Rd. It has gotten much worse over the past 4-5 weeks.
We appreciate you alerting us to your network experience, trw100. We’ll do all we can to help gather up some helpful information. Can you share more details on what is happening, in terms of calls, texts, and data use in the area you describe? Do you know if others in the area experience the same thing? When did you notice it getting worse?
GeorgeS_VZW
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If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
The dead spot is for calls only. I can tell that bars go to zero from the setting on my car. It has gotten better since my first email. The worst spot now is about the mile around Highgrove Rd.
trw100, thanks for providing that information. Let's dig a little deeper. Have you tried restarting your device while in that area if so what happen? What make and model device are you having issues with?
JustinB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It does not help to restart it. It is a Galaxy S7 phone.
Is your device currently up to date? JesseM_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Updated the software last week with the pushed auto update.
trw100,
Getting the service you need where you need it is a big deal. We want to keep you connected where you need to be. So we can get more details and fully assist you I have sent you a PM. Please respond when possible. Thanks.
AndrewT_VZW
