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Gizmo watch not receiving calls

mistinyc

We purchased two Gizmo Watches on Saturday. On Sunday, we realized one of the two is not receiving calls. It goes directly to voicemail. It doesn't ring nor register that it received or missed a call. Spent an hour talking to Verizon, after I did a factory reset. They did everything and then determined the watch phone must be defective. They sent a new one which we received yesterday. We activated it and paired it with the hub. We called it and the exact same thing is happening. I am doubting I got two defective devices. It is sending and receiving texts, and it can make outgoing calls. It is just not receiving calls. I have checked all settings on phone and in the hub. I even turned on the Auto-Answer option, and that didn't even work. Could it be the new phone number?? Anyone have any ideas?? The purpose of having it is so I can get a hold of her. But I can't unless it's a text. By the way, the other phone is perfect. Please help

Comments

Verizon_Support

We're disappointed to learn you've been having issues with your Gizmo Watch receiving calls, mistinyc. We definitely want to get to the bottom of this so you can enjoy all features of the device. What is the operating system of the caregiver? Is this an Android or Apple device? Have you attempted to call from more than one approved number? You can learn more about the watch here as well, http://spr.ly/6608E2zOI.

DanielleR_VZW

mistinyc

Outgoing calls are working. It is the incoming calls from approved contacts that are not working...on two separate watch phones. I have called from multiple apple phones and had my brother call from his android. None worked. It just makes zero sense.

Verizon_Support

mistinyc, we appreciate the information you provided. We understand how vital it is for the trusted contacts on the GizmoWatch to be able to call the GizmoWatch user. Don't worry. We are confident that we can resolve the incoming call issues the GizmoWatch is having. Is the GizmoHub app up to date on your phone? Are these the steps you followed to add the trusted contacts? https://www.verizonwireless.com/support/knowledge-base-133942/ Also, you mentioned that the phone number of the GizmoWatch is a new number. Was the mobile number transferred from another carrier? JacobV_VZW

rebleew

were you able to get this fixed?? my new gizmo watch now not allow callers to hear us. I can hear callers...

BurrillGirl

We are having the same issues. We are working through the Android operating system, have tested other contacts in the Gizmo Watch, even made sure watches and phones as well as Gizmo app were updated. Have restarted all items. Have ensured that Quiet Times are not activated. NOTHING is fixing it. Our daugher can call us but cannot hear me on a phone call when she does so, she cannot hear when I am calling, cannot here me when Gizmo is forced to answer my calls to her, she cannot hear my voicemails, and receives no notifications that she has received a text.

Please help! This is the way our children alert us that they have made it home safely after school and we cannot communicate.

Verizon_Support

rebleew, having a 2-way communication with your Gizmo Watch is important, and we're here to help. Are you able to confirm the devices are activated on the lines successfully, and the device only having that voice issues with incoming calls? Are your other services working correctly? EricaG_VZW

Dfabritiis

Not sure what is going on with Verizon, but the Gizmo watch is starting to be a nightmare. We bought one for our son's birthday which ofcourse arrived late. We were able to set it up and worked for 3 days with issues, not sur if it was the 4th or 5th day it stopped charging. We called Verizon and after a million questions asked us to send it back. We got a new one delivered and could not get it set up. The device was u der anither kids name, after multiple attempts and countless hours on the phone we have not yet hot the watch to work properly. I can call my so. But he can't call me. Verizon set up a time to resolve this and never contacted us. I am afraid this watch is worthless.

Verizon_Support

To clarify, were you able to get your concerns resolved? EstevanC_VZW

Adeterminedmom

Did anyone ever get an answer. I am on my second watch and having the same issue and I’m going through the same chat and phone calls. Last time we spent six hours on chats and calls over 3 days before they told me to get a replacement watch. The replacement took over a month to get to us b/c of a terms and condition verification issue in their system- however finally here. My kid was thrilled but we are back in tears after hour jn chats and no resolution. Please tell me someone figured it out

Adeterminedmom

Ok if anyone else has this issue where watch can call out but can not receive calls —im going to save you a ton of time. ITS NOT THE WATCH ITS THE PHONE NUMBER. Get a new number and be sure once its done to turn the watch off then on again

I spent over 10 hours and a little over a month calling, using chat lines etc with super long holds and countless disconnects everytime they wouod try and research issue. I was told i needed to reorder a new watch which was another big issue - super long story but order never shipped out b/c the terms and conditions page was locked and no one could figure it out. Finally I got that diamond in the rough- the Rep that went above and beyond and figured out the ordering issue and even called me back the next day b/c the system wouldn’t allow the new order in the system at first. Well he finally got it done and after a month of waiting for the watch I had it in two days later. Wish you could submit requests for bonuses for reps like this guy

Unfortunately the new watch had the same issue and after another two hours on chat and calls I suggested trying a new number. (Someone mentioned it on this thread). I tried to do it online like the chat line told me but it wouldn’t let me right away. I then called and had to be transferred a few times but finally got a technical help desk rep who was able to set up a new number and it worked. He even made sure the new line charge was removed so I wouldn’t have to call back and fight that issue. Unfortunately as always the line went quiet after a 20’min hold while he was fixing the last issue so I never got to thank him.
I never ever want to go through something like this again. From ordering the first time, re ordering again, to getting it to work- hands down worst experience ever. If it weren’t for my kids big watery eyes b/c Santas gift wasn’t working I would have given up.

stefandlee

Having same issue with the one i purchased in March 2021. For a safety device this is unacceptable.

[Deleted User]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

Verizon_Support

stefandlee, we want to make sure your device is working correctly allow us the opportunity to investigate. When did this concern start? What happens when you try to place a call to the GizmoWatch? Is the GizmoWatch able to place phone calls successfully?

https://vz.to/2CB5ECx

https://www.verizon.com/support/verizon-gizmowatch/

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