Asurion insurance is a scam. Set up appointment to have screen repaired, the "tech" calls me an hour before the appointment to tell me the part (screen) for our iphone is not in stock. What a crock. In the meantime I try to reschedule and it schedules me for the same day a few hours later. How can a company as reputable as Verizon be affilliated with these con artists? By the time I got to the Verizon store the next day the phone was completely out of whack, and the only solution was to get a new one that I will be paying $25 a month for the next two years. Now I have to fight to get my $29 back from Asurion. DONT BUY ASURION INSURANCE, IT IS A SCAM! Thanks for nothing verizon.