On August 21, 2019, I went to your offices in Fort Myers to set up the overseas options. At that time I was told that I was elligable for the 55+ Loyalty Plan which included unlimited data at no additional charge. I said yes to the new plan. I was then told that it comes with an addtional plan called Hum. I was told it was also free and they explained what it entailed. I said yes to the Hum because I was under the impression it was free of charge. When I looked at my next bill, I see that it was NOT free. I returned to the store on September 16, 2019 after I returned from overseas and explained that no one told me it was going to be charged a monthly fee and wanted the plan removed from my account. The gentleman said he would have his manager call me. The manager did not call me so I returned to the store today, September 18, 2019, and explained the situation again. He removed the device from my car, but the rest of the plan is still in effect. The bill was reduced by $3.50 for the roadside assistance. I was told that I should have cancelled the plan 14 days after it went into effect. However, the sales person knew that I was going be out of the country for three weeks because that was the reason why I went into the store in the first place, and would be unable to cancel the plan.
I am upset because I was led to believe that this Hum Plan was just some sort of "perk" and not a monthly charge.
I would appreciate if someone from Verizon would take this plan off my account. I have, up until now, enjoyed the services I receive from Verizon but am disappointed that I was led astray with this situation.
Thank you,
Email: [Name and email address removed per the Verizon Terms of Service]
