I'll try not to sound as irritated as I am *smile*. We have a 4G LTE Network Extender that I bought some time ago and worked well with our previous Verizon plan. Well, to save a few dollars, we decided to switch to a prepaid plan to get the double data at a lower price. Before doing this, I looked carefully at the Network Extender pages to see if there was anything there about prepaid accounts. Nothing, I went over the marketing pages for the extender and the details of prepaid plans with a fine toothcomb, nothing.
Okay, so now we're on a prepaid account and I find that the Network Extender won't boot up, stalls out "connecting to Verizon Network" (step 8b). So I called up Verizon, expecting that this would be as easy as adding the Extender MAC address to our new account, and what do you know? The extender that I paid $250 for doesn't work on prepaid accounts, I'm told. Why would that be, I paid full price for it, and expect it to work on my Verizon account...especially since there was no caveat about prepaid accounts on the Network Extender or prepaid account sales pages.
Okay, I'm doing okay with wi-fi calling, we have great wi-fi. That's not the point. The point is that I bought this thing and now cannot use it. How is that right for customer's? As a company Verizon has an obligation to make sure that the items that it sells work as they specify.
I'm not irritated enough to leave Verizon, although I feel that I should be *smile*, but as a customer, I feel ripped off. Of course, the person that I talked with at Verizon about this said that she sent a ticket upstream to fix this for prepaid customers. I'm not holding my breath on that one *smile*, since in retrospect it's obviously a marketing tool to tilt people towards the more expensive accounts. But again, I bought this thing to make my "full coverage" according to Verizon's coverage map, work at my house...I shouldn't have had to pay for it in the first place. But then to have it not work on Verizon, well, I'm just a little fluffed up about it. Verizon needs to stand behind the products that it sells.
