I have previously sent in three LG5 phones that have had various issues ranging from inability to charge to GPS malfunctions. My last phone had a life of its own and when set down would flip through various screens. I was asked if there was any damage to the phone and I was unaware of any at the time. The representative said that the flipping screens was a software issue and that I would not be charged if so. I had them write it in the notes that I would not pay a fee if I sent it in. Since this time, I was sent an email that said that I must pay $299. The representative sent me a photo with a tiny crack and said that I must pay $299. They are going back on their word. I asked to speak to another representative because the first one was impossible. I am disappointed that Verizon will not hold to their word.
