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Bad service ever since outage couple months ago

Timcredible

Service keeps dropping in central Ohio ever since the bug outage a couple months ago. Bis there any way to report it to Verizon? I can't find a way to submit a ticket or anything.

Comments

Verizon_Support

Hello, we know the importance of having a reliable service, and we'd love to help. What are your nearest cross streets and city? How are your services being impacted (calls, texts, data)?

UbaldoJ_VZW

Timcredible

Thanks for the reply. I live in the south part of Delaware, OH, just north of the route 23/315 intersection. The issue happens on a pixel 1, pixel 1 xl, motorola g7 power, and razer phone 2. The issue is that we will normally have 2 bars, but randomly our phones will completely lose cell network signal for a short time. It's most noticeable when we are on a phone call and it drops the call and we look at the phone and we see no bars. The other noticeable symptom is we will get a voice mail notification when we have been sitting right next to the phone and when we call the person back they said that the call immediately rolled to voicemail. We've lived in this house for 25 years, never had this problem until the outage a month or two ago where we had no service for most of a day. I've been a Verizon/GTE/Cellular One customer for at least 20 years, and have always had cell service at this location.

Thanks,

Tim

Verizon_Support

We truly understand the importance of having service and we are here to ensure that it is the case. Can you please clarify, have you completed any steps in effort to getting this corrected? -AlbertP_VZW

Timcredible

Thanks for the reply. Each phone has been rebooted a couple times over the last month or so, don't know of any other troubleshooting I can do. If there is anything I can do to test, let me know, I'll try it.

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