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Orbic Journey V Flip, what button automatically calls 911

My 80 yr old mother just got an Orbic Journey V flip phone. She accidentally keeps dialing 911 but not by pressing the # buttons but somehow there seems to be a button on the keypad that automatically dials it when pressed too long. Does anybody know what button this is and if I am able to disable it so this does not continue to happen? I only want her to dial 911 if she actually dials 911 intentionally.

Comments

Verizon_Support

Hello, wwerner. We are very sorry to hear about the issue your mother is experiencing with accidentally dialing 911. We will be more than happy to assist in every way that we can to ensure that this does not happen going forward. We see that the default speed dial for emergency services like 911 is the number 9 on the keypad. When this button is pressed and held down, it will dial out to 911. We recommend that she avoids doing this or remove the speed dial from this device. Below is a link you can click on which will show you how you can add or remove a speed dial from an Orbic Journey V device. How does this sound?http://spr.ly/66071nWvL BrettA_VZW

DBF3333

Hello,

I also have an Orbic Journey V and I followed the instructions in the link to remove a speed dial but my phone will not let me alter the 9 speed dial. the only option for that number which actually displays 112 in the list instead of 9 is "Set". All other numbers listed give the options to "Remove" or "Replace" if they contain a number. Seems its locked down like speed dial 1 which is only for VM. Also is there a way to dial a speed dial number directly from the keypad if it is 2 digits like 11 or 12...?

Thanks

Verizon_Support

We want to make sure that all your questions are answered. To clarify, did you follow the instructions in the User Guide in the link below?

https://ss7.vzw.com/is/content/VerizonWireless/Catalog%20Assets/Devices/orbic/orbic-journey/orbic-journey-rc2200l-ug.pdf (Pages 22-23, 45)

You should be able to use 1 or 2 digits to set up your Speed Dialing on that device.

SeanC_VZW

DBF3333

Yes, those are the directions I was following.

Today, the phone speed dials look different? The 112 that was in the 9 spot is gone and I was able to assign 9 to one of our numbers. Also the speed dials stop at 9, they no longer display any 2 digit number option to assign to, just 1-9 are the options, which is fine. So I don't know why it changed but everything seems to be working correctly now. Strange.

Verizon_Support

dorbus

Although I do not see the option to quickly mute the phone, here is a link that will take you to the user manual so that you are aware of what this device can and can not do

https://www.manualslib.com/manual/1666327/Orbic-Verizon-Journey.html

EdwardL_VZW

fillmoresj007

My mother has the same problem--and the directions Verizon is giving to "remove" calling #9 for Emergency--does not work. So we need another solution from Verizon of they should allow us to exchange phones.

Verizon_Support

Fillmoresj007, we are sorry to learn that the steps we provided did not work. We will do everything we can to resolve the issue . When you access the contacts on her phone is 911 one of her contacts? On what date were the phones purchased? JacobG_VZW

Gramku

Have the same issue with my 95 year old moms phone. I spent hours on the phone with the Tech team and it was a waste of my time. They had no solution for me. I have since purchased the Jethro phone which is so user friendly and exactly what I needed for my mom. I will be removing my mom from my Verizon account and throwing this piece of garbage phone out. I can’t believe they continue to sell this phone. After being a Verizon customer for over 30 years it’s very disappointing that they made no attempt to make me an offer to resolve this issue except to send her phone in and they would give her the same phone as a replacement. Horrible!

Gramku

Spoke with a representative and they are trying to work with us. Thank you

DaveRemnant

My orbic journey only has nine speed dial entries even though the manual says I can use 2-digit numbers. How do I see the additional entries?

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