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verizonwireless.com works for one account and not another (My Verizon is temporarily unavailable)

Is anyone experiencing problems logging into the my verizon wireless website from a pc and getting the error message "My Verizon is temporarily unavailable"? I can connect from my phone using the app but no longer on the website via a pc. I did some testing and if I put in an incorrect password, this message also comes up. But I know I'm putting in the correct password because it is the same one used on the phone app.

I have 2 separate verizon wireless accounts. They both worked prior to 1/2/20 fine from my pc. For some reason one of them stopped working from my pc.

Verizon Wireless was contacted 4 times concerning this, and it is still not resolved.

1/2/20 ... was told website was undergoing maintenance and would be up in about 72 hours

1/6/20 ... was told website would have it's maintenance completed in 3-4 hours

1/12/20 ... was told a ticket was opened for me (INC003269504) with tech support and was assured it would be resolved in 24-72 hours at the latest.
Was told some others are having the same problem I am.

1/18/20 ... called for status, ticket is still pending

I conveyed to Verizon that one of my accounts works from the pc and one does not and that I was pretty sure it was something specific to my account. Verizon deleted and restored my account twice but I still have the same issue. Why do I have to keep calling support back and re-explaining the problem when they don't seem to be resolving my issue.

Comments

Verizon_Support

vzw_customer_686

We want managing your account online at My Verizon to be simple. Please accept our apology for all the inconveniences that you've experienced when attempting to access your account online at My Verizon. You mentioned that a troubleticket was submitted. We trust that our online support team will provide you with a resolution soon. Meanwhile, have you attempted to access your account online at My Verizon, today?

LasinaJ_VZW

vzw_customer_686

I'm still getting the exact error message I've been getting since 1/2/20 as of 1/21/20.

Verizon_Support

We appreciate you reaching back out to us today, vzw_customer_686. It does seem odd that you're still receiving these errors when you try to log into your My Verizon from the computer. I was able to review the ticket and it's still being investigated. I escalated the ticket for you. I do apologize for any inconvenience. KevinR_VZW

vzw_customer_686

Okay, it has been officially one month since I logged this issue with Verizon and it is still not resolved. I have been more than patient.

I've worked in the IT field for over 35 years, and a majority of those years, I worked directly on user end issues. Letting a login problem of a user go on for more than a couple hours was unheard of (at least the for the companies i worked for). We did whatever was needed to resolve the problem as quickly as possible.

I initially reported my problem on 1/2/20 and several times after, and still have the issue. I was told multiple times by Verizon that I should be okay since I can access my Verizon account through my phone's app. This is not acceptable. I always have, and always will manage my accounts from a pc, not a smart phone. Contrary to what Verizon seems to believe, you can not do the same things on a smart phone that you can do on a pc. I'm not going to go into the details, but a smart phone simply does not have the expanded capabilities as a pc.

Is it that my account that is not working is a prepaid account and my account that is working is a post-pay account? Do prepaid accounts get less attention/priority because they don't generate as much revenue?

I don't know what to believe at this point, I just know that a very large company like Verizon should take better care of their long time customers.

I'm very, very, disappointed on how Verizon is handling my issue. When Verizon products/services work, they are among the best, if not the best in the industry. But I've found out over the years, when there is a problem with their product/services, the support is far below average. The time it is taking to resolve this issue is just another example of why i continue to feel the way i do (frustrated with Verizon support).

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