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2 step authentication text message verification did not work with iPhoneXR

During the login process to my Verizon Wireless account, even though I have disabled the 2 step authentication process for my account, it still asks for it. When trying to follow the authentication steps, sending a text message to my phone does not work. I have provided to images showing the "steps" from the text message. It first states that someone is trying to access my account, I select "Yes", then the next screen shows with no verification code and the associated error messages. I can access the account by going back and using the email method. Seems like a bug in the system (of some type).

Comments

Verizon_Support

Oh wow DWF_R12! There seems to definitely be some kind of issue going on here. I would be concerned if I was receiving these messages as well. Can you tell me if you receive the same messages if you try to log in on a normal PC? I ask because I want to see if this issue is isolated to the phone.

VeronicaM_VZW

DWF_R12

It started late last year. I am trying to login from a MacBook Pro using the latest version of Safari on that pc. It then asks for the verification code. Again, works only via email. I will try again today using a old PC laptop too and let you know. My iPhone XR has the latest software version as well. I’ll note those and forward as well.

DWF_R12

I tried to access my account to answer this message thread via my iPhone XR...the phone Safari app would not open the authentication code page. Very strange behavior. Had to use the email option.

DWF_R12

Tried with my old (XP) pc. Same result as with the Mac. Either it’s the mobile safari or something else...

Verizon_Support

We want you to be able to get this done. Have you tried a different browser? Does it happen if you try to access My Verizon with a mobile application?
JavierD_VZW

DWF_R12

Yes. I tried different browsers and even different computers. Went through the "unregister-to-reregister" process (which is another issue). Currently still have the two step authentication required and the SMS text message option does not work...have to use email only. What is interesting, the SMS text works for changes performed once I'm logged into my account... it seems to be problematic for just logging into the account. It also happens with the mobile account...

With regard to the unregister process... that caused a set of interesting complications. While connect to the data network, I could not get to the registration screens. I had to use my iPhone in "cellular" mode to get it completed. The browser seemed to jump past the registration screens to a "unable to perform this at this time" screen. Tried on multiple machines with both wireless and wireline connections. Even did a full reboot/reset on the cable modem and wireless router.

This seemed to start last year when the UI system was "upgraded" after the upgrade to the new look and feel for accounts. My MacBook Pro and iPhone XR are running latest O/S upgrades... both Safari and Mozilla browsers are up to date.

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