WIFI speeds being reduced

WallyR,

I completely understand wanting to clear up confusion about how your plan speeds work. We are here to help. Much of what you are describing relates to your plan. I am sending you a Private Note so that we can securely review.

ColinH_VZW

I have not received a response to this problem. I was asked to review my response and accept it.

No response is not a response. I was asked to give details of my service.

I have received 2 emails this morning and tried to respond to them. My response was kicked back to me from mailer daemon as a bad email address. I tried to put that email address in this message, but that was forbidden by TOS.

See attached file that I cannot answer.

My billing period was recently renewed and I am still on low speed. You need to fix this as I feel that I have been cheated out of proper wifi speed.

Hey Verizon, why do you not address my problem?

I am being cheated out of the full bandwidth I am entitled to up to my data limit.

I am getting to the point where I feel that I am owed money for bad service over a long period of time.

I checked yesterday before I sent a message and it was terrible, I couldn't even get an upload speed.

Seems like somebody switched me back on today. What is going on with this?

I definitely understand where you're coming from. Do you know anyone else in the area are having the same kind of trouble?

ZakC_VZW

So instead you post an image of your email address exposing it to the world on this public forum?

I really wish the administration here would change the way users are notified of a private message. It should just tell you that you have a private message in the forum instead sharing what that private message is. Other forums using the same platform just tell you that you have a message and provide a link to the forum.

As for your issue with not being able to reply to the private message, the only way to correctly reply to a private message is actually view the private message in the forum itself and reply to the message in the forum.

You used all of your high speed hotspot data allowance streaming that movie most likely. Do you even know how much high speed hotspot data your plan has?

My wife and I share the same account, but are in different areas. She slows down when I slow down. After I recently complained, the speed went up. Something is going on with this and I think it has nothing to do with equipment. There must be a computer bug or something causing this!

I seem to get an email alert when I have run out of GB's. But there is something else going on here and I feel that I have not been getting the speed I pay for. I get the "run out of high speed", but not sure at what number. In the past 6 months I haven't had that email, but my service was always slow.

See my previous posts for when this started.

Perhaps you should review the details of your plan to understand how much high speed hotspot data you have each month.

I am not a streamer of much in the way of movies, but I do use data (using the WIFI hotspot is not real good for streaming movies - too slow). Verizon is not very clear and often confusing about what they provide for "Unlimited Data" services. Are there other people on "Unlimited Data" services that pay for more data? Very confusing. And the notices that I get have a "0" data number in them. I didn't start getting the "you are out of unlimited high speed data" notices until this year and have always been slow. This is my primary complaint, but since I have been writing about this, suddenly my data speeds have increased. What is going on with Verizon? I have had Verizon for many years, but didn't use much wifi hot spot. I am generally satisfied with their services, but not with this issue.

Perhaps you could provide the community members with the exact name of your plan as it is listed on your bill and we can explain the difference between your plan and others available to you?

My plan is called Go Unlimited prepaid.

No other details are on my bill.

I choose prepaid because I do not want to be tied into a contract and I am not one of those persons who want to pay for new phones over time. My phone is older and I keep nursing it along. My wife's phone is newer. We do not want to pay $1000 for a new phone. Ridiculous when you used to get them for free with a contract. But don't get me started on THAT scam!

WallyR, we want to make sure that we get a good look at the details of your plan and account. For us to go over the specifics, I'm going to send you another Private Note. KevinR_VZW

I told you the name of my plan. I have tried to respond to emails before and they get kicked back.

Verizon knows who I am because my speeds have increased since I have been complaining. See my speeds in my previous posts.

This is a continuing problem (see previous entry 04/06/2020) that has not been resolved. I recently purchased an Ellipsis Jetpack mobile hotspot because of my poor WIFI hotspot speeds when I need to use this for work related connection including video conferencing. When I purchased the jetpack, there were overcharge problems with the Verizon dealer that I have since been in touch with. There are still problems with the dealer. I am still having speed problems with my phone and my wife's phone (on same account).

The speed does not reset to 4G LTE after my payment every month and stays at slow speed. A new problem has arisen, I am not now eligible for discount because I pay with a credit card (must use debit card) and my account rate has gone up. I was never notified about this and it showed up as a surprise on my bill. It also showed that my other phone has been paying this other price for a while. I believe that I have been cheated out of my full speed for may months now. Read previous posts about speed. I called Verizon support and did not receive a satisfactory answer on this issue. I have been paying with credit card and autopay for a long time (years).

Now this is all messed up, somehow I have managed to mark my question as being a solution.

@WallyR
as the original poster of this thread, you have the ability to both mark a post as the solution and unmark the post as well.

Thanks, I unmarked it as a solution. Now all I need is some answers.

WallyR, we understand how important it is to have the right expectations. Which is why we have public support pages to ensure our customers have all the information at their fingertips. As it is outlined here, you must have a debit card or bank account set up as AutoPay to receive the discount: https://www.verizon.com/support/auto-pay-faqs/.

As for your speeds, what plan are you on? BrittanyC_VZW

My plan is Go Unlimited on both phones.

As to the credit card issue, I was never notified about the change to debit cards and have been paying for years with a credit card.