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Has anyone received the dual screen case for the V60 from LG yet?
I don't even know where to go or what to do to get one. It's supposed to be part of the promo but Verizon is not giving us ANY information on how to actually get it. Seems like fraud.
While the dual-screen promo is being provided for purchases being made via a Verizon channel, the redemption is directly through LG. All escalations are also handled by LG. You can email v660dualscreen@promoadmin.com
if you've already submitted your details at https://www.awardlink.com/awards/my.rewards/VerizonLGV60DualScreen.html and have not receive a response regarding your submission within 5 days of your submission. Please note that the second screen is delivered 3 to 6 weeks following submission. There is also a phone number contact of 1.877.504.7512 (this is a specific Verizon-only number for this promo only, not LG Care) It is staffed M-F 8am-5pm CT and has voicemail outside of those hours. That call center may be closed due to COVID-19 but the email contact will still remain available if they're not available by phone.
EbonyR_VZW
You have to logon to lg website. With a pic upload of you reciept and phone / serial # and they'll send it to you along with a extra year warranty for an additional year on them free hurry
What happens when you have waited 10 days for the noreply email and try to email [email address removed per the Verizon Terms of Service] and it come back as Undeliverable?
I, too, am waiting on some type of email confirmation that the item has shipped. It is coming up on six (6) weeks with no information. This phone was a birthday present for my son and he is anxiously awaiting the promotional item. I called the number listed and was informed that all questions were to be directed to the email address. Was there such a great demand for this item that you were unable to handle such demand? This is my first time making a purchase with a promotion and unless we hear something soon it may be my last. Very disappointed that Verizon cannot provide information requested.
Thanks for being patient, riverrat86. I apologize that you haven't received further updates. Please contact the number provided in the previous message. For your convenience, the number is 877-504-7512. Let us know if this helps.
LorenzoP_VZW
It's not. I just got my dual screen from lg for free. It took about 3wks to come in
This promotion seems like a scam no one at Verizon knows Whats going but they talked me into buy this dual screen phone that does all these amazing thing after I sign paper work and pay then they tell you you dont get screen right then. Its like buying a pair of shoes and only getting 1 shoe
Samgoingsiii
I am truly sorry you feel this way as this promotion is definitely legitimate. Have you submitted your information as per the details mentioned earlier in this post?
EdwardL_VZW
Still waiting on my "free" screen from LG. It wasn't till after the purchase that I was told about emailing LG to get three thing. Verizon should have been up front about this BEFORE I signed. It's been almost 4 weeks and I'm still waiting. Not a fan
No it's been over 3 months and everytime I.comtact them they say it will be two more.weeks! Had I known it.would take this.long I would.NOT have purchased the lg to begin with.The hone itself has all sorts of glitches, it is.constantly dropping calls andknocking.e.off the.i Internet..TOTAL DISAPPOINTT!!
We are sad to know you are experiencing issues with your phone and want to make sure you get the help you need.
Regarding the screen, have you gotten the e-mail that confirms the eligibility?
For the service issues, does this happen, everywhere? Does the signal indicator change?
Still no screen for a phone purchased in May. Feel stupid for falling for this scam. You've lost a 20 year customer here.
I have the same issue. It appears as if it is a scam ! I sent emails to the listed contact email address twice just to make sure. Both came back as undeliverable! This is extremely disappointing with Verizon. Maybe it's a sign for me to be moving on to a new provider
It is amazing how LG can come out with a brand new dual screen phone but can't even fulfill the orders of the previous model
Hey there! Have you placed an order for the case already? Here is a link to the accessories we offer with our LG V60 ThinQ 5G UW. I hope this helps. - Carter
We want to make sure we are able to help out with any issues you might be having. Did you place an order as well? When was it placed?
AlfredoL_VZW
July 20th got conformation that my dual screen submission was approved. As of September 21 no screen. All numbers were called and emails sent. No response from LG.
Hi everyone.. Be patient.. I think it took closer to 10 weeks but my dual screen was delivered today..
Good luck.. Be healthy..
That is great news, pspahn2. Let us know if you need anything else!
I am in the exact same boat. It's been over six weeks it's been over eight weeks same thing no tracking numbers nothing. I called it step-by-step and I was very patient can experiencing the same exact problem. Verizon in LG and the Verizon store about my phone at nobody's taking responsibility they're all passing the buck total garbage
I don't believe it. I now have a broken phone because I've been waiting for this screen for over 10 weeks no one's called me back Verizon just gives me a number to LG LG tells me to email them and then there's no confirmation. I've been going round and round and round with all these guys. I have been a Verizon customer for over 15 years in this is how they treat me. No one is taking responsibility for the dual screen promotion. I can't tell you how much time I've wasted calling Verizon and going into the Verizon store and calling LG being put on hold for an hour just to find out they want me to email them which I never have gotten a response I sent over 5 emails. Its a total scam
Freerideidaho, we certainly want to assist you in this. Can you provide additional detail on the promotion you are referring to, to ensure accuracy?
I have the same question
susansta-
if you've already submitted your details at https://www.awardlink.com/awards/my.rewards/VerizonLGV60DualScreen.html and have not received a response regarding your submission within 5 days of your submission. Please note that the second screen is delivered 3 to 6 weeks following submission. There is also a phone number contact of 1.877.504.7512 (this is a specific Verizon-only number for this promo only, not LG Care) It is staffed M-F 8am-5pm CT and has voicemail outside of those hours. That call center may be closed due to COVID-19 but the email contact will still remain available if they're not available by phone.
-CarmenT_VZW
I agree. This is the worst promotion ever, and what's worse is that Verizon is not standing by the product they have offered, they are simply using LG as the Scapegoat. I AM NOT HAPPY AT ALL!!!!! IT'S BEEN 3 MONTHS SINCE I BOUGHT THIS PHONE.
I'm with you. I can't believe I was conned into this!!!!!! I should have known better!!!!
We understand your frustration, Romanisin, and know it is important to get the product you were promised. We would have for you to leave the Verizon family over something we are unable to control. Please email the provided email address for assistance on your product issues.
AnnaG_VZW
I was told I would be receiving the screen by Oct 16th, today is Oct 17th and I don't even have a tracking number yet. I applied and was approved for the promo on August 18th. I only purchased the phone with the promo instead of the Motorola Edge+. If they cannot come through on their end we should be entitled to a refund on the phone since we were lied to and they cannot keep their end of the deal.
First it was 3 weeks (already FAR too long to have to wait for fulfillment of an item that you've already paid for and they're contractually obligated to provide). Then they tried to blame covid and said it would be 6 weeks (like the dual screen doubles as a ventilator or something?). No. I could see a few days delay - not a doubling of the entire delivery time. THEN that deadline blows past and I get another reply that it will just be NEXT week. Then that deadline blows past. Still no dual screen, still no tracking number. The LG email address works just fine and I don't need a phone number because I don't want to talk about it.
When multiple complaints don't get satisfaction it means you're in the wrong to complain -OR- the parties at fault can't or won't do anything to fix the problem. When they won't fix the problem and don't offer at least a TOKEN in the way of restitution, it means they aren't operating in good faith and they love, Love, LOVE it that you're mad. Because getting mad, is SO much better for them, than getting even. Why get high blood pressure from getting mad? Shut up and take it, or do what you have to do to get even. It's not difficult, and it keeps everybody in line.
And Verizon better get it's act together with its contractual partners, otherwise Big Red will be the one with big, high, blood pressure trying to explain to share holders why all its customers are getting even....
We want to make sure you get the help you need, we recommend reaching out to LG to review the status of your order at 1-877-504-7512 Mon - Fri, 8 AM - 5 PM CT or at v60dualscreen@promoadmin.com.
If that's your solution to getting your customers the help they need, it sounds more like us customers should be concerned about YOU, getting the help YOU need.
>>>
Getting the 2nd half of your phone, 10 weeks after you've paid for ALL of it.... is NOT good news.
Agreed....When only AFTER YOU PAID FOR THE PHONE that your VERIZON dealer tells you to register online and you'll get the case (the main reason you bought that phone) in 3-6 WEEKS, then ends up waiting even longer (for this person TEN WEEKS!) is not something I'd reply great news to.
What did you have to do to receive it.
I've been waiting for a week now
I can provide you with the steps for this promotion, and I'm sorry to learn of any delay. Please go to http://spr.ly/6605HiywR to begin the redemption process. You will then just follow the prompts, and within 72 hours, you will receive an approval or denial. If approved, the second screen will be delivered within 3-6 weeks. I hope that information is helpful.
I've tried reaching my sales rep, the store and Verizon support. Seems like the conveienetly "forgot" they had this promo and aren't providing any support. My sales agent said HE was supposed to fill out and register and took my IMEI info from my box. It's now been 7+ weeks since my upgrade specifically to get this promo and NOTHING. And support just says - too bad for you. It wasn't OUR promo, it was LG's promo. Agreed that seems like bait/switch or outright fraud given what these are selling for. Maybe the stores/agents were registering their OWN info and getting cases sent to them and selling.
We want to make sure we have all the details to get this resolved ASAP. A private message has been sent to assist you further.
I submitted my paperwork and received a confirmation that the dual screen would be received in 3-6 weeks. Now the email to the promo is now invalid and rolls over to a godaddy site that says the domain is available. So what's the deal? Will we receive the second screen or not?
It’s been 7 wks and we still haven’t received our dual screen we even did the promotion that very night, got a “congratulations “ email the next day and have not received anything.
The email I received said it would be delivered within 3-6 weeks. Also I would receive tracking information. It has been 6 weeks as of today. Haven't heard a word yet. Not happy.
Joeradical, we understand the importance of getting the promotion you qualify for. For questions or concerns regarding this particular promotion you can reach out for support at:
v60dualscreen@promoadmin.com or by calling 1-877-504-7512 Monday through Friday 8am to 5pm CST.
Thank you.
-Joshua
Its been 8 weeks for me and still nothing. And the last 3 weeks I get a email stating it will ship this week. Only reason I bought this phone. And wasnt told until everything was signed that I had to go through LG to get the screen. I was scammed by berizon and LG. And I think its time people maybe bring a civil case against both of them for fraud and scam.
Hello 601d. We never want you to be missing out on a great device. Are you getting an error message? Are you you still showing the Order on the My Verizon app?
JoeL_VZW
LG V60 Dual Screen - We were also sold on this by Verizon and then told the screens would come later. We didn't realize there were other phones that had the same deal LG was the one they were pushing. We probably would have chosen a different phone if we knew all the details up front. When we got home we tried to sign up for the screens and realized the info the Verizon rep gave us was wrong. We searched it out on our own and finally got signed up. It has been 10 WEEKS no word from LG. I called the number I found on this link. They really could care less about the call or how long you have waited!! The operator gave me a typical garbage answer... It will be on it's way soon... should ship any day...garbage...garbage... we really don't care your stuck with your phone now so what does it matter. Thanks LG and Verizon.
Well, this is beautiful. Been back and forth with the Verizon sales rep who sold me this phone on March 15th and was supposedly handling getting this to me only to find out today she's been fired and the other reps at the location hear about it and their answer?
"That's too bad"
So professional. Now I come here to find a dozen other hoops to jump through?
How about instead, I spend that otherwise useless time making sure every individual I know and every one they know understands why a Verizon customer of over a decade will never sign another contract and why they should never trust any kind of promotion from Verizon?
Spending nearly 1k on a phone isn't enough motivation for Verizon to follow up on fulfillment without making the customer have to do the footwork and jump through more hoops? Really?
Ok. Well thank you for that clear message on Customer Support
I'll make sure it's communicated to as many people as possible
As a valued customer, your concerns are always our concerns too. Hearing that you're not completely satisfied with a device you purchased (e.g., LG V60 Dual Screen) is not the experience we ever want for you aand we apologize for your inconvenience. We've noted your reference about a representative that was working with you on this matter, as well as other representatives you've spoken with. We've also noted the date of the device purchase (March 15th) and Verizon does have a 14-Day Worry Free Guarantee grace period in place for returns, exchanges, and refunds, which has been recently updated. You can view more info about this at http://spr.ly/6609yzbCt. I'd be disappointed too if this happened to me. It's never our intention to inconvenience any of our customers and we'd be more than glad to help you in any way we can. Can you share more info with us about this experience? Have you spoken with the store's Leadership (Management) Team? - RobertC_VZW
It's a scam. Shame on Verizon & LG for promoting this. The phone is not that great , but they sold me the dual screen benefit & I believed it.
My gut told me to stick with the plan of an upgraded Galaxy. Buyer beware! There is NO dual screen.
LG no longer in the phone business anyway. There phones were getting horrible even with the 2yr warranty they gave. My LG G6 had numerous problems so glad I switched to samsung.
Never got ours. Verizon person said they sent another request. Never got it. Went back to the store and they told me to call LG they couldn't (wouldn't) help us.
Anytime I have had a promotional item from LG pretty sure you were able to check the status of it on their website somewhere. Seem to remember all that info was given to me when I submitted to get the item. Guess things have changed. Surprised no one at LG could check the status if you have all your info, unusual for LG in my experience with their promotional items.
Thank you for reaching out. We want to make sure that you get any and all qualifying promotions for any device that you have purchased. Can you tell more about what LG advised when you contact them? ~Roger
