Hello Verizon Team,
We have been loyal customers with Verizon for over a decade. We experienced a billing issue which was only partially resolved over the phone. Can someone please help us resolve this issue? Here is the situation:
Last month, I flew overseas. I immediately received a text message from Verizon after I tried calling my mom. I have an iPhone 8. The subsequent text after the failed phone call was regarding TravelPass, Verizon's go-to international plan. So, at that moment, I became aware that I would be unable to make international calls unless I purchased TravelPass. I chose not to purchase TravelPass.
Instead, I used my hotel's WiFi to call only those who also had iPhones. The only way I was able to make these phone calls was because of WiFi. And up until I received my bill, I was under the assumption that those WiFi calls were free. I never received any text/notifications during my trip telling me that I was being charged for the WiFi phone calls I had made.
I was charged $91.29 for international minutes. Again, I was not notified of these charges during my trip. I had 0 idea that the calls I was making were going to be charged because I was using WiFi to make them, and not Verizon's service. I was told by a rep that sometimes the phone will stop using WiFi during a call. I don't know whether that is true, but nevertheless, had I had known that I was being charged, I would have purchased the $10/day TravelPass. But since I thought I was making free calls, I did not purchase it. I would like a full refund for this charge. I appreciate anyone's help. Thank you.
- Anahit
Email: [email address removed per the Verizon Terms of Service]
