I have been a loyal customer since the days of Alltel. I was looking to upgrade and Verizon wants to charge me over 4 tomes as much per month as a new customer for the same exact equipment. How does this make any sense?
We would never do that to you. Where are you receiving this 4 times the pricing information. Have you updated/changed your plan recently? AustinL_VZW
The information is straight from the Verizon website.To purchase the Motorola moto z4 as a new customer it costs$5. To upgrade as an existing customer it costs $23+. Clearly favoring the new customer. I am looking to upgrade 2 phones, so it would be 46+ a month versus $10 a month. How can you in good conscience not say that greatly favors a new customer?
Not asking for special treatment, just equal treatment.
If you never been to a restaurant before, would you drop an expensive bill on a chance? Probably not. Would you with a half off coupon? More likely. This is common.
Cable companies are a good example of doing this all the time with their first year pricing. Loyalty doesn't mean much for business or consumer. If these prices don't appeal to you, there are other carriers. The same complaint is on their own forums with them considering switching to Verizon.
All of our promotions are available to all customers, regardless of their tenure. Are you receiving an error when trying to take advantage of this promotion? CheyenneS_VZW
@Leeh21 wrote: Not asking for special treatment, just equal treatment.
You can get equal treatment. The new customer is opening a "new line of service" in order to get that offer. You don't want to open a "new line of service" so you don't qualify.
Receiving the offer WITHOUT opening a new line of service IS "special treatment" as it is something the new customer is required to do and you are unwilling to do so.
You can get this exact same offer with another provider if you would like and ALL providers offer this to people who open new lines of service. Of course, most people think the extra work to switch carriers every 2 years is more work than the phone they purchase is worth which is why there are only about 1% of customers who switch carriers each year vs 20% - 30% of customers who purchase new phones each year.
It appears that the issue is that I do not want to open a new line of service. I am currently looking at another carrier, although I like the coverage offered by Verizon, I believe the inequality of offers for new versus existing customers to be a deal breaker.
