How can I report a potential issues in a certain area? I am getting decent download speeds but uploads are so bad you cant load any webpage or apps. Calls are spotty as well.
You have definitely come to the right place for help with your data speeds. Your upload speeds would not affect your ability to load web pages, or to open and view apps. Uploading is used any time you post, or share a photo, video, or any other media, or files online. This means we would need to troubleshoot your device, or review your account to get down to the bottom of what's causing the issue. Have you tried any troubleshooting on your own since the issue started, and if so what have you tried so far? A few things I would suggest, would be to try powering the phone down, and removing the SIM Card. After about 30 seconds place the SIM Card back in the phone and power it back on. You can also try resetting the network setting on the device as well. AlfredoR_VZW
Uh well if your packet cant be sent to the server because the upload is essentially non existent then the server wont know what to send back. So yes upload can impact how websites load. Also, this is not just impacting my phone. This is impacting multiple users in the area as well as an cradle point that is essentially rendered useless at this point. I was on chat and they had me do this pointless task as well and all it did was cause me to have to re add all of my bluetooth devices as well all of my wireless networks. So again I ask how do I get a tech dispatched to an area to check on the towers? Not a blanket blame it on my device reply.
We want to make sure these service issues are addressed, TheWick. Could you please provide us with your ZIP Code? When did you start experiencing these problems? DavidR_VZW
Hi thank you for the response. This has been happening since at least January that I am aware of and it is happening in zipcode 28214 near 3830 Parrott Drive Charlotte, NC 28214. This is not an home address and is near a bunch of businesses.
