So I have been a Verizon Wireless customer for 14 years, 8 months ago, I got married, It was suggested by Verizon that we merge our two accounts to one account, made sense paid the balance Verizon said was owed merged to one account, ran credit yesterday , a collection account for 122 dollars from the same number which we have and pay for now, I called the number listed asked what it was for, was treated horribly rude, was told the worker was getting off in 5 minutes and to get done what I needed, he stated it was a left over balance, I was told any balance left would move with the number to the new account, nope, apparently not, so I paid the 122, advised them I was never notified of a bill, and that now that I found it and paid it and it did not move to the new account,, I would like it removed from my credit, eventually I asked for a supervisor Michele called me back 4 days later, she was worst than the first person they operate off scripts like robots, I asked for her supervisor , received a call back continued rudeness for no reason, this one eventually became discrimatory of my profession told me to "**Bleep**" and hung up on me, so I found a name Deborah Turner , which is a full voicemail, so I guess I give up, so much for appreciation of years of business, and never a late payment, meeting at ATT in morning , with millions of accounts mine won't make a difference as I was told by the recovery department , but at least ill feel better.
