I have an issue with Verizon's Re-Stock fee of $50 on a return. In my case, I ordered the Moto G Power but received the Moto G7 Power. My beef is:
1) While using the Verizon network for the order, my connection was bad and I could not hear the representative clearly. I stated this several times, but he wanted to get the sale through.
2) I have been a continuous customer with Verizon for 20 years and have only asked for consideration on being over on my data a few years ago. Otherwise, I pay my bill timely.
When I learned about the processing fee in my questions for the return, the phone representative was professional and my questions were answered. The bottom line was that I was presented the T & C of the purchase and the phone model was stated, so Verizon would not waive the $50 re-stock fee.
I accept that reasoning, but my sentiment is that I have spent money with Verizon for over 20 years. I have stayed with them because of their customer service and in this instance, Verizon FAILED me.
Does anyone have a similar experience?
