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UPS Lost my return and I need Verizon to enter the claim

I used the verizon return label to return a brand new IPhone I ordered by mistake. UPS shows the package was picked up and made it to the next town where it has been sitting for 3 days. A rep told me it was probably lost and I need verizon to open the claim but I can't find anyone in verizon who will do that for me. How can I get Verizon to open the claim and do you carry insurance? I don't want to be out 1200.00 for a brand new phone I never even opened.

Comments

vzw_customer_support

dabel1202,

We can definitely review the details and complete an investigation about the phone you sent back. I regret this delay, and I'm happy to help you. Because I will need to access your account, we will have to take this conversation private. I will send you a Private Note, in addition to this message. Thank you,

-ChristinaB_VZW

Lisafu

I have called Verizon 3 times and no one seems to know what I’m talking about

vzw_customer_support

We are happy to review your order with you. To allow us to do so, please leave us a Private Note here. We look forward to working with you soon!

*Robert

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