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Never received Black Friday credit

I bought a phone in the Verizon store 11/23/2018 (Black Friday). Just today, I decided to login to my portal to see how much I had left until my phone was paid off. I noticed that my black Friday credit never took affect, and I am on track to be spending $899 rather than $499. To date, I have paid over $300 more than I should have, after being promised that the promotion would take affect within 2 to 3 months. I’m reading online that others are experiencing similar issues and I am furious. Please assist me in how I can take action to get the money back that is owed to me. I feel cheated and taken advantage of. Please help me in regards to this matter.

Thanks in advance,

Matt

Comments

Doggo

Call care and have them do promotional fallout protection. So long as you met all qualifications for the promo, this can be fixed.

Verizon_Support

Getting the promotion that you signed up for is a priority. I am concerned to learn that there is an issue with a promotion from Black Friday 2018. We would need account access to review all the details to address this. We need a contact number, date, and rough time to best reach you. Please include time zone.

GinaU_VZW

MatthewS3

Customer care? Is that the same as the regular number? And what is fallout protection?

Verizon_Support

We would be happy to work right here. What promotion were you supposed to be on? If you prefer to contact us a different way, see how to contact us here: https://www.verizonwireless.com/support/contact-us/

JoeL_VZW

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