I upgraded to the 2020 iPadPro 12.9 1TB. I did so through Verizonwireless dot com, which seems to have been a completely fatal mistake. In the order process, I selected my two previous iPads, 2017/2018 iPadPros to trade-in with the order. After the order went through, 1) I never received any conformation of the trade ins. 2) when I went into check my devices, the old iPadPros were gone. But something much, much worse had happened. Verizon listed the 2018 iPadPro, the one I had just paid off, as being my “new purchase” and having 24 months to pay off. I just figured it would resolve when I received and activated the 2020 iPad. I received the 2020 iPad and the Magic Keyboard today and set it up and ... there is no cellular data number associated with this iPad. I tried to add my device in Verizon Wirless dot com and it wanted to create a new line for the line I already have!!! I am leaving out the part where I spent most of the night when I ordered the 2020 iPad trying sort the trade in stuff out, which couldn’t be sorted out because 1) it never generated any trade-in 2) they can’t see my old devices in the system. So, in addition to not having 900 to reduce my monthly bill (the combined amounts of my old iPads trade-in value), I also don’t get the extra 100 of the 200 upgrade/trade in promotion. On top of all of that, I can’t actually use my device because the SIM is not connected to my line! I have no idea what to do. It seems that calling people is worthless as is trying to do chat. There really seems to be no help and I have been with Verizon for a decade and spend a lot of money with them. I don’t understand how something like all of the above could happen.
