I purchased a new SE yesterday at a La Crosse Wisconsin location. Both staff were unmasked during my interaction. To get a new device purchased and data transferred from old phone took nearly an hour. I'm not complaining about the time. I am more concerned for the safety of staff and customers. This interaction is a high touch and at times close proximity interaction as devices are passed back and forth, as passwords are entered, and changes verified between purchasers and staff.
I am calling on Verizon to get started immediately to require masks for all staff and for all customers coming into these locations. I witnessed an older female coughing repeatedly with the Verizon staff very close to her as she was doing this. He was trying to assist her and she eventually left the store. Then he turned to work with me as I had an appointment for this purchase. He did not mask or have gloves, or clean his hands after having had this risky interaction with the previous customer. I dd my best to keep my distance and even stepped outside to limit our contact. Please, please take these necessary safety actions for all involved.
