Anyone else wake up to their network extender 2 stuck on 11a? From previous 11a posts a few years ago it looks like the receiver can't receive code from Verizon and so it's a problem on their end. I've tried several reboots with no help.
M5Pilot, we are here for you to help with your Network Extender. Have you been able to power the device off and then on again to see if this issue persists? JoseL_VZW
I have the same problem. Unplugging it and resetting it has had no effect.
yes
@M5Pilot wrote: Anyone else wake up to their network extender 2 stuck on 11a? From previous 11a posts a few years ago it looks like the receiver can't receive code from Verizon and so it's a problem on their end. I've tried several reboots with no help.
Yes, according to the User Manual, network connection to the management server is failing. Make sure your internet connection is fine with other devices. As others are having similar issues, it may be that the server is having issues or under (scheduled) maintenance.
(If this, in fact, is the Network Extender 2, it is NOT a WiFi extender but a 4G signal extender. You might change the thread title, if you can.)
im having the same issue, I’ve rebooted mine several times and it’s still stuck on 11a of 14
@Chadgriffiths wrote: im having the same issue, I’ve rebooted mine several times and it’s still stuck on 11a of 14
Do you, or anyone else, know the IP address of the management server the extender is trying to communicate with? Router logs should show the attempts when you reboot. Doing a traceroute might show if there is an issue getting to the destination and a ping might show if it is alive (and responding to the ICMP request which it might not normally).
Same issue here. It isn't just you. Woke up this morning to see that it was in the setup process but stuck on 11a. Tried a reset, no joy. Moved it to another location closer to another window (for whatever reason), again...nothing. I guess I will wait and hope no one from the office tries to call. The extender is literally the only way I can get calls on my phone. I live in a known "dead zone". Oddly in a city, and yet they can't seem to figure out how to fix that either.
Same issue here. We are also in a known dead zone and have 3 Verizon 4g extenders in our house all stuck on 11a of 14. From reading posts and past experience we will not even try to reboot. We will take the wait and hope strategy......
@casohio2mn wrote: Same issue here. We are also in a known dead zone and have 3 Verizon 4g extenders in our house all stuck on 11a of 14. From reading posts and past experience we will not even try to reboot. We will take the wait and hope strategy......
People are reporting the Verizon extender outage on https://downdetector.com/status/verizon/
Maybe a VZW agent here can get (pro)active and follow up with Technical Support for an update?
Such an inconvenience. I work from home and rely heavily on this for my cell phone. Call support and they don't have a clue. Hopefully someone gets on it soon to get it fixed.
Same issue here. Ugh
Me Too
Tracing the route to the Security Gateway, sg.vzwfemto.com completes. A continuous ping to the SG shows instability in responding. Hopefully, they'll resolve it soon.
Microsoft Windows [Version 10.0.18363.959](c) 2019 Microsoft Corporation. All rights reserved.
C:\Users\Joe>ping -t 69.78.33.148
Pinging 69.78.33.148 with 32 bytes of data:Reply from 69.78.33.148: bytes=32 time=1558ms TTL=49Reply from 69.78.33.148: bytes=32 time=1575ms TTL=49Request timed out.Request timed out.Reply from 69.78.33.148: bytes=32 time=1593ms TTL=49Reply from 69.78.33.148: bytes=32 time=1574ms TTL=49Request timed out.Request timed out.Reply from 69.78.33.148: bytes=32 time=1588ms TTL=49Reply from 69.78.33.148: bytes=32 time=1584ms TTL=49Reply from 69.78.33.148: bytes=32 time=1588ms TTL=49Reply from 69.78.33.148: bytes=32 time=1601ms TTL=49Request timed out.Request timed out.Reply from 69.78.33.148: bytes=32 time=1591ms TTL=49Reply from 69.78.33.148: bytes=32 time=1588ms TTL=49Request timed out.Reply from 69.78.33.148: bytes=32 time=1602ms TTL=49Request timed out.Reply from 69.78.33.148: bytes=32 time=1618ms TTL=49Reply from 69.78.33.148: bytes=32 time=1584ms TTL=49Reply from 69.78.33.148: bytes=32 time=1590ms TTL=49Reply from 69.78.33.148: bytes=32 time=1581ms TTL=49Request timed out.Reply from 69.78.33.148: bytes=32 time=1577ms TTL=49Reply from 69.78.33.148: bytes=32 time=1582ms TTL=49Reply from 69.78.33.148: bytes=32 time=1588ms TTL=49Reply from 69.78.33.148: bytes=32 time=1586ms TTL=49Request timed out.Request timed out.Reply from 69.78.33.148: bytes=32 time=1565ms TTL=49Reply from 69.78.33.148: bytes=32 time=1536ms TTL=49Reply from 69.78.33.148: bytes=32 time=1602ms TTL=49Request timed out.Reply from 69.78.33.148: bytes=32 time=1601ms TTL=49Request timed out.Request timed out.Request timed out.Request timed out.Reply from 69.78.33.148: bytes=32 time=1589ms TTL=49Reply from 69.78.33.148: bytes=32 time=1627ms TTL=49Request timed out.Request timed out.Reply from 69.78.33.148: bytes=32 time=1558ms TTL=49Reply from 69.78.33.148: bytes=32 time=1602ms TTL=49Reply from 69.78.33.148: bytes=32 time=1597ms TTL=49Request timed out.Request timed out.Reply from 69.78.33.148: bytes=32 time=1601ms TTL=49Request timed out.Reply from 69.78.33.148: bytes=32 time=1616ms TTL=49Request timed out.Request timed out.Reply from 69.78.33.148: bytes=32 time=1606ms TTL=49Request timed out.Request timed out.Reply from 69.78.33.148: bytes=32 time=1617ms TTL=49Reply from 69.78.33.148: bytes=32 time=1578ms TTL=49Request timed out.Request timed out.Reply from 69.78.33.148: bytes=32 time=1620ms TTL=49Reply from 69.78.33.148: bytes=32 time=1573ms TTL=49Reply from 69.78.33.148: bytes=32 time=1556ms TTL=49Reply from 69.78.33.148: bytes=32 time=1585ms TTL=49Reply from 69.78.33.148: bytes=32 time=1581ms TTL=49Reply from 69.78.33.148: bytes=32 time=1587ms TTL=49Request timed out.Request timed out.Request timed out.Request timed out.Request timed out.Request timed out.Reply from 69.78.33.148: bytes=32 time=1618ms TTL=49Request timed out.Reply from 69.78.33.148: bytes=32 time=1553ms TTL=49Reply from 69.78.33.148: bytes=32 time=1581ms TTL=49Reply from 69.78.33.148: bytes=32 time=1597ms TTL=49
Ping statistics for 69.78.33.148:Packets: Sent = 77, Received = 43, Lost = 34 (44% loss),Approximate round trip times in milli-seconds:Minimum = 1536ms, Maximum = 1627ms, Average = 1588msControl-C^CC:\Users\Joe>
Same issue here.
Just talked with Technical Support who provided latest update:
"Ticket opened early this morning, escalated to 'highest level' network team. No estimated timeframe yet for resolution"
For those of you having issues, can you check and post what DNS servers your extender is using? I am using Comcast's default DNS servers and having the ping failures. When I switch to dns.google (8.8.8.8) the ping's are normal for some of the resolved addresses of sg.vzwfemto.com. This might help.
UPDATE: pings using default dns servers now appear to be working. Fingers crossed.
AGAIN: spoke to soon...got a different address from DNS server and pings failing again....
thnaks for that. I just found the same problem.
Was just told by an agent that it will be 24-48 hours before it's fixed.
Same here started late last night, I have reset the extender twice to factory settings, I have rebooted the modem with extender powered off and then re-powered extender and still stuck on 11a.
Sure hope this is on Verizon’s and it will be fixed soon sure hope this is on Verizon‘s in it will be fixed soon
BY THE WAY most of you should have Wi-Fi calling on your phone go into settings then to phone and then enable Wi-Fi calling and this will give you service while you’re waiting for it to be resolved.
Mine seems to be back up
I'm having same issue; IP address of Initial Gateway is showing up as 141.207.197.235.
Happy for you but disheartening for those of us still down. Wouldn’t think this is something fixed by region but would be all at once.
Fingers crossed.
Thanks, I waited 30 minutes and finally gave up
The funny thing is we live in a city of over 100,000 people, we are a mile from downtown in a very congested area and no cell company has a signal here none of them do. Can’t figure that out.
Can’t figure that out.
I wonder how many people who rely on this extender do not realize they have Wi-Fi calling also.
and when the extender is working it works great!!!
Yesterday ours was fine, it was also a new install yesterday. Overnight it failed to communicate to the initial Management Server. VZW has already lost 4 our of our business lines due to low or no signal in our offices, this was the last ditch effort to not move two other lines from VZW to another service. Tried all the options to make this work and always hangs on 11a.
Not that VZW seems to care other than lip service, but end of day this will go back and the two remaining phones will port out to the carrier that does have sufficient signal in our office.
Ours was working as well and is now stuck on 11a.
Going into the device it appears it is waiting on step 6 of the startup process after a reboot.
"Connection to Initial Management Server"
Thanks,
Do you know how to use Wi-Fi calling on your phone?
I am having same issue and have rebooted several times
After talking to tech support for 2 hours they told me it's a national wise outage for steps 11a, Really 2 hours of troubleshoots
I am curious which steps they put you through for two hours, all I know about the dang thing as you plug it in to the power and you plug it in to the Internet with an ethernet cable and you extend the antenna so you can pick up the GPS, end of story right, what else could we do?
are you using Wi-Fi calling to contact Verizon?
I have the same problem, with issues that began a day or two ago. The response from the verizon moderators has been ridiculous. There are reports of problems with extenders being stuck at this step all over the country. And nothing is being done about it.
Chat---
Kristina: Yes, we do have an outage with the network extenders at this time. I am happy to submit an escalation ticket for your account on this issue. At this time, we do not have an estimated time of fix, but our network team is working hard to get everyone back up and running as soon as possible"
I have the same problem starting today. Stuck on 11a of 14. It looks like it is nation wide.
Adding to the list of customers with their network extender stuck on 11a of 14. Looks like nationwide issue at this point.
Network Extender 2 stuck on 11a of 14. Is there an outage today July 22, 2020 near Elmira, MI
@krollmj wrote: Network Extender 2 stuck on 11a of 14. Is there an outage today July 22, 2020 near Elmira, MI
Known nationwide outage affecting 4G Network Extenders. Initial thread from this morning:
https://community.verizonwireless.com/t5/Network-Extender/Wifi-Extender-2-stuck-on-11a/m-p/1175676#M4160
You can try using WiFi calling if you have that option.
Another customer here with the same issue. We're in the sticks and without this extender, there is no cell coverage. Seems the problem has been well stated but just in case, below is a screenshot of the Operational Status screen from my extender's web interface showing the step it's hung up on (outlined in red.)
Yes i have had the same issue since very early this morning here in Orlando, FL
Same here. Mine has been down since early this am. I rebooted, reset, etc - still comes up to 11a, then freezes. Using WiFi calling for now.
Yes, same issue here with my extender in So Cal. Tried reboot as well, and confirmed the extender is accessing the internet through my firewall.
Same issue here in Ocala, FL. Hope it gets resolved soon. Issue happen early this morning.
Update from Verizon Support.
"Network Extenders are experiencing issues with connections. The start-up process is getting stalled and not completing which is causing customers an interruption in using voice and data services in their homes. Network is aware and is currently investigating and this is currently being taken care of".
Verizon failed to properly test the firmware update before sending it out to all of us paying customers. There is nothing we can do but wait for Verizon to fix their screwup and send us a new update. This is an example of Verizon not being as careful as they should during this lockdown where we’re all relying on them more than ever. Disappointing!
Do you know how to use Wi-Fi calling? Go into settings on your phone then go to phone then enable Wi-Fi calling, pretty sure any phone made in the last five years has this option.
@randys12 wrote: Do you know how to use Wi-Fi calling? Go into settings on your phone then go to phone then enable Wi-Fi calling, pretty sure any phone made in the last five years has this option.
The phone needs to support Advanced Calling.
I tried WiFi calling over multiple years using flagship phones, never had a good experience which lead me to the extender which has been very solid when it's up.
My LTE Network Extender 2 is also stuck at 11a in Monterey Park, CA 91754. Wi-Fi calling is on but the iPhone 11 Pro Max does not switch to using Wi-Fi calling because my signal with Verizon is marginal -115 dbm
same issue here, for a temporary fix, enable your wifi calling on your smart phone until someone in verizon reboots the management server.
I had same problem today in Green Valley AZ. Contacted VZ Tech Support and was advised their their Extender Server was down and being worked on to correct. Returned home at 315PM AZ Time (615PM EDT) and all is well and Extender is now working fine.
I'm in Tucson and still down!
Good write up, I even did an NSLOOKUP from my desktop and work computer and it worked and connected to the web interface on my extender 2.
> sg-con4g.vzwfemto.comServer: dns2.evv.wideopenwest.comAddress: 64.233.219.99
Non-authoritative answer:Name: sg-con4g.vzwfemto.comAddresses: 141.207.213.235141.207.231.235
Sorry for you but good to know that some are still down because I sure am.
Anyone having WIFI calling issues because the cell signal is just strong enough to kick you OFF of wifi calling every now and again, put your phone on "airplane mode" while using wifi calling at home or wherever, then just remember to turn "airplane mode" off when you leave the wifi coverage.
This should prevent the phone from wanting to leave the wifi to use the cellular.
Yup. 14hrs later, still no resolution.
Just did another full reset and it's finally working!
I also have the exact same problem, did all factory resets and made sure extender was connected to my cable/modem network. nothing helps Verizon says they will get back to me. Hours ago.
test
This is ridiculous, cant figure out how to reply to a post and have the post I am replying to show up in my post..
same also did reset but it still seems to fail (now at step 11b)
Connecting to Serving Management Server
I know many people seem to report, that they are back online. My unit is still not online and keeps failing at step 11b (Connecting to Serving Management Server.). I did the "Complete" Restart but it made no difference. I would do a Factory Reset if this is what is needed but so far I have not done so, hoping it would just come back online.
Have people who got this to work done the factory reset or have units come back on their own without doing anything ?
thanks
@Hoodoo68 wrote: I know many people seem to report, that they are back online. My unit is still not online and keeps failing at step 11b (Connecting to Serving Management Server.). I did the "Complete" Restart but it made no difference. I would do a Factory Reset if this is what is needed but so far I have not done so, hoping it would just come back online. Have people who got this to work done the factory reset or have units come back on their own without doing anything ? thanks
came back on its own
Mine came back online automatically. I did not need to do a factory reset. I just unplugged Extender for 30 seconds and plugged it back in several times today. It finally came back on it's own.
After reading that some have gotten their extenders working again, I just plugged mine in & SUCCESS!! It’s working at 10pm Eastern time in New Jersey! Hooray!!
My network extender started to work today. I was only out for 1 day. so I will consider myself lucky
@KAdrian wrote: My network extender started to work today. I was only out for 1 day. so I will consider myself lucky
Where are you located? We might as well document regions/localities which come back in service.
I am in North Georgia 30107 , mine is back on
Update from Technical Support regarding Network Ticket NRB000010226319:
Issue has been resolved. "Changes made to a geofile caused a state change to perform a PNP0. Once the MDB was reset the orders started to process"
Exactly what that means also is 'above my pay grade'. Sounds like a 'Master Data Base' got hung up and had to be reset.
Sorry to hear about the issues with your Network Extender, juandeleon. We want the best for you and we're happy to help. To clarify, since it's been 2 days, are you still having the issues? If so, which lights are you seeing on the Network Extender?
RyanM_VZW
We want to ensure your Network Extender is working properly at all times, Chadgriffiths. There was a known issue that caused an issue with the Network Extender. Everything should be back up and running at this time. Please let us know if you are still experiencing issues with your device.
DanielleR_VZW
We were having a network issue that has been resolved and it involved network extenders. Is yours working now?
RosanneM_VZW
We understand the importance of being able to connect to your network extender casohio2mn. We do show that this issue has been resolved. Please let us know if you need any additional assistance.
RashadM_VZW
We deeply apologize for this experience, awack1. We are here to help. Our network was experiencing an issue with the Network Extender service, but it has now been resolved.
Are you still experiencing an issue with the Network Extender?
StevenG_VZW
Thanks for reaching out, we apologize for the inconvenience. We were having a network issue that impacted network extenders. It has been resolved, are you still having the issue?
Hello daverhul, our network techs were able to get this issue resolved. How is your network extender working now?
UbaldoJ_VZW
Thanks for reaching out randys12, we know it is critical to have service. We did have a network issue that impacted network extenders. It has been resolved. Is your extender working now?
Mqextender, We're terribly sorry for the issues you experienced previously on your Network Extender. We were experiencing an outage and an issue with your device. The great news is that our network engineers were able to fix the problem. If you continue to have any hiccups with the Network Extender at any point, just turn it off and on and everything should be back to normal. Thank you for your patience, while we had this issue resolved.
IvoneA_VZW
We want to ensure you can use your Network Extender without any trouble,randys12. We were experiencing a known issue with Network Extenders and this issue has been resolved. Please let us know if you are still experiencing issues.
davefant,
We want you to know that we do care. Our goal is to continue as your wireless provider. Service can be challenging indoors due to restrictions caused by the materials that your workplace building was built with. As a result, no wireless provider can guarantee service in all building structures. How's service when you leave this building?
LasinaJ_VZW
That is not the experience we want you to have. Checking for alerts usually lands on about step 2 of our troubleshooting guides. Thank you for confirming this for us, however. When did you speak with the technician?
RobertH_VZW
We're sorry to read that you're still having issues with the network extender, rob_webster. We did have an issue affecting extenders earlier in the week, however, it has been resolved. Are you still having issues getting your extender set up?
PedroM_VZW
This is a handy service to have. Let us make sure that this gets up and running. Are you still experiencing this issue with the Extender? Have you tried unplugging the ethernet cable to a different plug? is this mounted near a window? AlbertoR_VZW
shepardk, we are so sorry that you've been having trouble with your extender. There was a known outage for extenders earlier in the week, but has been resolved. Are your services back to working with the extender now? Please let us know.
ErinW_VZW
@Dottieg555 ,
It's good to know that you are using Wi-Fi Calling when waiting for your network extender to finish activation, but if you are using that feature already, is there a specific reason that you also are trying to use a network extender to begin with? Wi-Fi Calling does the same function as a network extender, but without the additional equipment.
RussellM_VZW
DAMSIS30, we are happy to tell you that the Network Extender issue has been officially resolved. Please unplug the Network Extender then plug it back in to allow it to process the activation. Please let us know if you have any additional issues with this as we are standing by.
KevinM_VZW
jrm9641,
Making sure you get the service you need is always crucial. We want to keep you connected. Are you still having issues? We want to make sure you get the service you need.
AndrewT_VZW
randys12,
We appreciate your assistance with this. Wi-Fi Calling lets you make and receive voice and video calls over a Wi-Fi connection instead of using your cellular connection. If you have a Wi-Fi connection and are in an area where voice service is weak or unavailable, use Wi-Fi calling to continue making voice calls. It's included at no additional charge on compatible devices.
Here's more information regarding Wi-Fi Calling that will be helpful to you:
https://www.verizon.com/support/wifi-calling-faqs/
Good afternoon, MadCrew! This issue has now been resolved. Please let us know if you are still having issues.
MarshallP_VZW
QCGolfer, that is great to learn that your Network Extender issue has been resolved! Please reach out at any time by clicking here http://www.vzw.com/contactus to receive additional assistance when you need it. Have a wonderful rest of your day, and thank you for being a loyal Verizon customer!
We heard you loud and clear, the last thing we would want is to leave you empty-handed without a resolution for your service concerns. What issues are you having with your service at this time?JasperM_VZW
@vzw_customer_support wrote: We heard you loud and clear, the last thing we would want is to leave you empty-handed without a resolution for your service concerns. What issues are you having with your service at this time?JasperM_VZW
@vzw_customer_support , @jasperm_vzw PLEASE identify who/which post you are responding to.
DM215, we want to make sure that we do everything we can to help. Are you still experiencing issues with your Network Extender? What set up step is your Network Extender currently on?
LauraF_VZW
This is never the experience that we want for our customers and want to make sure you are provided the services that you need. In order to review this more explain more about your issues connecting to the network extender. JasperM_VZW
Hoodoo68, we are disheartened to learn that you've had these issues with your Network Extender, but we are happy to let you know that this issue has been fully resolved. Please let us know if you have any additional questions we can assist you with.
We are disheartened to learn that you're still having an issue at the time of your last response. We want nothing more than to ensure this is resolved for you. Are you still having an issue with your Network Extender at this time?
We're glad to hear that your network extender is again working, KAdrian. Sorry to hear about the issues you encountered. If you should encounter any other issues, just let us know as we'll be happy to help out.
