My phone broke and I bought a replacement. Verizon will not let me connect to the only tower in my area with the new phone now. I have no service because the tower is not 4g. All of the other phones on my family's plan can still make calls on that tower. The policy should have an exception for an area that is only served by one tower.
We definitely want to help, mhubbel42. So we can gain a better understanding of the issue you're experiencing, we just need to gather some details. What is the make and model phone that you just purchased? What city is this happening in, and an intersection that's close by?
LynnE_VZW
Thanks Lynn,
I have already been through the escalation route to engineering ticket # [Edited for privacy].
The replacement phone is a moto E 2020.
The area of service is near Pahoa, 96778.
The nearest crossroad is Highway 130 and Upper Puna Road.
Engineering concluded it was weak signal strength. Not true. I was on the phone (a different phone) to Verizon for 1-1/2 hours at the same spot.
Thank you for that additional clarification, mhubbel42. The Moto E 2020 is a 4G device, and from what we see, the nearest 4G tower to that location is 4.1 miles away, which is still within range to get signal, but we want to look more into this. What device were you using previously? Does the issue happen indoors only, or are you impacted when outside as well?
Aloha Lynn,
The moto E 2020 was confirmed by Motorola and Verizon to be able to operate on all CDMA channels. There is no 4g signal at that site. My old phone, a moto e4 is still able to call from there. It connects to a 1x cdma signal. The replacement doesn't get any signal at all.
Thanks for the concern. What I really need is a truthful answer to my question about Verizon policy.
