I have been lied to several times this week by Verizon wireless customer service reps and even someone who claimed to be a supervisor. For days I’ve been trying to get the phone I ordered and paid for shipped. Every day the rep promises it will be shipped out and it never gets shipped. When I call back in the rep promises to check and call me back. They never call back. I asked to talk to a supervisor and someone came on claiming they were a supervisor. I told them how for days I was calling trying to get my phone shipped and no one had any idea why it wasn’t shipped. I also told him that two different reps promised to call me back and never did. He then promised to check on it and call me back. His exact words were “I come in at 10:00 as soon as I come in I’ll call you. Well he never did . After waiting a few hours I called the 800 number again and they could see him online and sent him a message asking why he didn’t call me and he refused to answer. So I asked to talk to another supervisor who told me I had no right to make a complain. Great customer service isn’t it ?
