Filing a complaint

Redgmoney

I’m a new Verizon Wireless customer. After, reviewing my first month bill I see I was charged $120 for activation fees ($40 per line) and an extra $10 on my data plan package per line. When setting my account up I was told my activation fees would be waived and my data was $55 per line and not the $65 my first bill had on it.

When I called in to dispute the charges, the representative could see my data plan should of been $55 and he had to review the conversation me and the initial representative had to see if the activation fees waived was promised. He said, in the meantime I will push your initial bill to the next month billing cycle, with a new due date of 19 August 2020, so he could review my account. On my end On the myVerizon app I see my first bill is now due on 19 Aug as discussed.

Today, August 7, 2020 my cell service is disconnected for past due amount. After 2 hours of getting passed back and forth from representatives. One representative says you have to talk to Finance department, then they say you have to talk to Customer Care first.

This is what Verizonwireless does every time you have a dispute with them, they will end the call with you. Either they will put you on hold then hang up or they will act like they can’t hear you then hang up. I will not call you back.

Ive been a VerizonWireless customer since 1 July 2020, and have regretted leaving ATT wireless.

Verizonwireless customer service is horrible and they sales department are frauds.

Please stay away from Verizonwireless. ATT will not rob you or hang up on you!

Ann154

How and where was your account setup? Did you go online or was it through a store? I know activation fees can some times be waived online, but they might still show up on the first bill with a bill credit occurring on the next bill. If you were in a store especially in a third party retailer this is harder to prove your fees will be waived. You should have written documentation indicating such. Otherwise, the sales rep might have been explaining that the third party activation fee was waived, but they have not ability to waive the activation fee charged by VZW.

As for the extra $10 per line for the data plan, you will qualify for the $10 per line discount if you have setup account with paperless billing and autopay with a checking account, debit card, or the new Verizon Visa card. On new account however, it can take 2-3 billing cycles for that discount to be applied. This is why you didn't see the discount on the first bill. There have also been a partial month worth of service charges on the first bill if your start date didn't line up with the billing cycle your account was assigned to. The partial service charges would have also increase the bill total.